Vision Statements That Move Organizations Towards Excellence


Vision statements should consider how the market and your customer base may change within the next three, five, or seven years, how such changes can create opportunities for your organization, how to bridge the distance between how things are today and where you envision you want to be within your established timeframe, how you will surpass your competitors in order to gain greater market share, and also what you are doing collectively to capitalize on the changes in business conditions and your business’s needs.

Like a mission, an organization’s vision has ideally been created/ contributed to by all employees. The more buy-in an organization has among its employees, the greater the effectiveness of the vision. The vision should inspire—it demonstrates where the organization as a whole wants to be, and what will occur as it delivers on its mission. It is where an organization envisions itself in those three, five, or seven years. (We prefer five years, because that is a reasonable amount of time for most organizations to get to the next step.)

So, whereas the mission is what an organization does best every day, its vision is what the future looks like when it fulfills its mission exceedingly well. Some effective vision statements include Nike: To be the number one athletic company in the world, and Amazon: Our vision is to be earth’s most customer-centric company; to build a place where people can come to find and discover anything they might want to buy online.

When I worked for Gatorade, we developed an incredible advantage over the competition because we took the time to establish its vision, where they were going and when they wanted to get there, and ensured that every employee shared this vision. Gatorade’s competitors at the time, Powerade and All Sport, faded away as a result, because they lacked a commonly shared vision, they lacked direction—they lacked a road map.

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In His Name HR helps organizations build high performance Human Resources programs. Visit them at In HIS Name HR or e-mail them here.

Mark A. Griffin is the founder and chief consultant of In His Name HR LLC. Connect with him on LinkedIn or Twitter.

$305,000 in Employer Fines Upheld for I-9 Violations In HIS Name HR

$305,000 in Employer Fines Upheld for I-9 Violations


$305,000 in Employer Fines Upheld for I-9 Violations

Human resources can be complicated these days. Few would argue with that. But sometimes it’s the most basic human resources processes that can cause the greatest damage to any organization when not done right. And that disaster can be compounded if you lack a skilled professional to provide oversight.

When I say any organization, that includes any college, university, church, ministry, hospital, nonprofit or for-profit company, and even youth camps. Small organizations are not immune. No matter what size or kind of organization you are, if you employ staff, you must be diligent in following state and federal employment laws.

Recently, DLS Precision Fab, an LLC in Phoenix, Arizona, assumed they had made the right decision in hiring what appeared to be a seasoned HR professional. Much to their chagrin, despite his credentials, the human resources professional they hired proved inept and derelict in his duties when it came to maintaining the administration of the firm’s I-9s.

What is an I-9, you ask? Well, if you employ people and don’t know what an I-9 is, that’s a huge red flag, right there! Here is the definition as provided by ICE, the U.S. Immigration and Customs Enforcement:

Form I-9 is used for verifying the identity and employment authorization of individuals hired for employment in the United States. All U.S. employers must ensure proper completion of Form I-9 for each individual they hire for employment in the United States. This includes citizens and noncitizens. Both employees and employers (or authorized representatives of the employer) must complete the form. (Source)

We, as an established HR firm, are continually astonished that organizations think that because they are a school, church, camp, or nonprofit, the I-9 is not a requirement. The law clearly states: “All employers must complete and retain Form I-9, Employment Eligibility Verification, for every person they hire for employment on or after Nov. 6, 1986, in the U.S., as long as the person works for pay or other type of payment.”

All employers must have I-9s for every employee, regardless of the employer type or size!

Back to the case concerning DLS in Arizona, they were in a growth mode and had conscientiously made an effort to comply with state and federal employment laws by hiring an HR professional to handle compliance. Unfortunately, as the appeal by DLS states, the HR professional failed in his duties:

DLS is a company located in Phoenix, Arizona, providing custom sheet metal fabrication in a variety of industries. In the late 2000s, DLS grew to about 200 employees because of the expansion of a Department of Defense program. To deal with the sudden growth of its workforce and ensure its compliance with applicable state and federal employment laws, DLS hired a well-credentialed human resources director (the “HR director”). Unbeknownst to the company, however, this individual shirked his responsibility to ensure the company’s compliance with the INA to the point, as later described by DLS, “of literally stuffing the government’s correspondence in a drawer and never responding.”

Their legal problems started in 2009, when ICE served DLS with a notice of inspection and an administrative subpoena. After the onsite visit and a thorough review of their I-9 forms, DLS was served a notice of suspect documents. In October 2012, ICE served a notice of intent to fine.

DLS quickly responded by requesting a hearing before an administrative law judge, and ICE countered by filing a six-count complaint alleging that the employer failed to comply with employment verification requirements and continued to employ 15 individuals despite knowing they were ineligible for employment, all in violation of the Immigration Nationality Act.

Now, in 2017, in an attempt to reverse the violations, DLS Precision Fab appealed—and promptly lost. Richard Clifton, assigned to the case through the Ninth Circuit Court of Appeals found DLS Precision Fab liable for 504 of the 508 alleged violations, 489 of which were I-9 paperwork violations and 15 of which involved DLS Precision Fab’s ongoing employment of ineligible aliens. As a result of the actions of the so-called HR professional, DLS Precision Fab was ordered to pay civil money penalties totaling more than $305,000.

Understandably, this has landed the company in dire straights, and it is now is in the midst of Chapter 11 bankruptcy proceedings. While we can’t be sure that these violations are solely responsible for the bankruptcy filing, it certainly hasn’t helped, adding to their already stressed organizational longevity.

Perhaps, like DLS, you assume your HR staff are competent and on top of complying with all your legal requirements. But are you sure?

The first thing you should you do is have all of your HR processes independently audited by a human resources processional, one with the right experience. We can help. Our HR Assessment, conducted by our skilled team of HR professionals will determine whether you’re protected or at great risk. We help clients across the country. Don’t hesitate—it could be costly.

Contact us today to find out more, and learn about our HR Assessment here.

 

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In His Name HR helps organizations build high performance Human Resources programs. Visit them at In HIS Name HR or e-mail them here.

Mark A. Griffin is the founder and chief consultant of In His Name HR LLC. Connect with him on LinkedIn or Twitter.

Now Recruiting ~ Practice Manager Wormleysburg, PA


We are excited to be retained by this wonderful organization, Stonebridge Financial Group to assist in recruiting a Practice Manager for their Wormleysburg, Pennsylvania (Harrisburg, West Shore) corporate office.

Stonebridge Financial Group is a growing financial advisory practice.  They currently are seeking a  Practice Manager capable of assisting the management team with operational efficiencies to take advantage of industry trends and changes providing opportunities for exceptional growth.  The Stonebridge Financial Group Team needs assistance taking advantage of unprecedented demographics trends in advisory industry and the clients they serve.

Purpose Of The Position:

The Practice Manager plays a critical role in the front and back-office functioning of the firm. With overall responsibility for day-to-day operations, the Practice Manager must be able to work effectively with other staff members, clients, vendors and advisors. The Practice Manager helps the office run smoothly and helps ensure that all client services are handled in a timely, accurate, and professional manner either directly or through delegation to and monitoring of other team members.

Responsibilities:

Responsibilities are diverse, but compliance and supervision of the team’s advisors and adherence to regulatory requirements is the central role of this position.  Furthermore, incumbents shall be familiar with traditional human resources and financial roles including:

1) Payroll and benefits
2) Financial Bookkeeping
3) Vendor Relationships
4) Hiring and personnel management
5) Integration of new financial advisors or practices

Additionally, the incumbent is responsible for developing operational efficiencies through the creation of policies and procedures designed to:

1) Train new employees
2) Integrate new practices when acquisitions occur
3) Expand the practice regionally by opening up multiple offices

Some Requirements Include:

  • Series 7 and 65 licenses is required.
  • Incumbents must have series 10 and/or 24 license, if the employee does not have the series 10
    and/or 24 license, they must obtain it within 6 months of employment.
  • A Bachelor’s degree with at least 5 years related experience in a financial services environment.
  • Proven leadership skills to effectively direct employees while in a professional environment, ability to properly evaluate comprehension, and application of subject material.
  • Position requires to be at the office daily.
  • Must have a valid driver’s license.
  • Will be required to travel between any future regional offices located in South Central PA.
  • Knowledge of Windows, Power Point, Word, Excel, QuickBooks, and Outlook, or similar programs required.
  • Complete support of and willing to adherence to Stonebridge Financial Group’s Standard of Conduct. Applicant must hold these standards as his/her own.

Required Personal Attributes:

Conscientiousness

  • Takes ownership for resolving problems rather than allowing them to persist or simply pointing them out to others.
  • Displays positive “Can Do” attitude.

Flexibility

  • Is receptive to new information, ideas, or strategies to achieve organization’s goals.
    Stonebridge Financial Group is an organization that experiences constant change.
  • This position must be able to react positively to these developments and help lead the way forward to include new developments in practice management targeted to both internal and external stakeholders.

Integrity/Honesty

  • Avoids any action, or situation that would give the appearance of unethical, or inappropriate behavior.
  • Demonstrates the courage to do the right thing in difficult situations.
  • Holds self and others accountable for meeting high standards of the organization’s
    integrity.

Stonebridge Financial Group employees always go the extra mile to serve their client’s financial needs. Want to join a winning team? Join the Stonebridge Financial Group today.

Location Will Be:

Stonebridge Financial Group
602 N Front Street
Wormleysburg, PA 17043

Click For Map

Due to the overwhelming response we anticipate we ask that you are patient during the selection and interview process. All qualified applicants will be notified.

All qualified individuals may submit a resume and cover letter which includes why you should be considered for the position and what would make you the best candidate to:

Email HR@InHISNameHR.com

Stonebridge Financial Group is an Equal Opportunity Employer.

Want to get future vacancies and blog updates?  Subscribe here: Click

Creating Impactful Mission Statements


Successful organizations begin by establishing their mission, which is the core reason for their existence—the product or service they provide, who they provide it to, and the benefits of that product or service. A lack of an established mission means that not only are staff and management unsure of their purpose, but customers and vendors are also left in the dark, uncertain of what to expect.

An organization’s mission ideally defines what it does best every day and why, and reflects the customer’s needs as well. Having a mission is the foundation upon which a high-performing organization’s dreams and potential become reality. Essentially, it affirms the reason(s) why an organization exists.

Under the guidance of a project facilitator, a team of senior management begins by developing a framework of what they believe the mission should be. The facilitator shares and explains this mission framework to each supervisory layer, soliciting input on each occasion, and ultimately shares it with the employees who then sit down with a good human resources representative in a roundtable session to discuss it and generate further input. The facilitator may need to go back and forth a few times before a final product is derived. Once the majority of employees and management agree to the refined mission, all employees need to agree to respect and support it.

A primary benefit to creating or revisiting a mission is that it opens up communication within and throughout an organization. Every successful organization has a clearly established mission, one that has been developed with input from all employees collectively, not simply flowing down from the top. By engaging employees in establishing their organization’s mission, they become fully invested in it. The mission must be ingrained within the organization’s culture. Not only are employees and customers made familiar with the organization’s mission; candidates are also exposed to the mission of high-performing organizations during the interview process, before they’re offered a position.

Some tips to remember when writing a mission statement: 1) keep it short and easy to remember; 2) specify who your target customer is and describe the advantages you offer; and 3) define your product clearly and how it differs from the competition.

You may be wondering how you can say all that and still keep your mission statement short and memorable. Here are two strong examples from high-performing organizations with effective mission statements.

Google: We organize the world‘s information and make it universally accessible and useful. Their marketplace? The world. Their product and its advantages? Organizing the world’s information to make it easily accessible and useful. They do this and they do it exceedingly well.

Starbucks: We inspire and nurture the human spirit — one person, one cup, and one neighborhood at a time. Their marketplace? Also, essentially the world, yet they stress the individual: one person, one neighborhood at a time to maintain a personal feel. We are already very familiar with their product and social coffeehouse environment, aren’t we?

Let’s look at a Bible College and Seminary Mission.

Lancaster Bible College|Capital Seminary & Graduate School:  Our focus is on your journey to fulfill God’s purpose for your life. Our mission has remained constant since 1933: To educate Christian students to think and live a biblical worldview and to proclaim Christ by serving Him in the Church and society.

And finally a Private Christian College.

Messiah College: Our mission is to educate men and women toward maturity of intellect, character and Christian faith in preparation for lives of service, leadership and reconciliation in church and society.

In addition to a mission statement, all high-performing organizations possess a clearly defined vision. Organizations with an established vision have a workplace of direction, purpose, and achievement. These organizations envision where they want to be and do the appropriate things to get there. Every employee is given a copy of this road map.

 

In His Name HR helps organizations build high performance Human Resources programs. Visit them at In HIS Name HR or e-mail them here.

Mark A. Griffin is the founder and chief consultant of In His Name HR LLC. Connect with him on LinkedIn or Twitter.

Sales Representative ~ Camp Hill, PA

Sales Representative ~ Camp Hill, PA


Join an organization that is growing! Lesher, in business for over 66 years, is now expanding into the Harrisburg West Shore area to better serve its clients as it grows. Lesher is both a full-service Mack and Hino dealer and a full-service truck leasing company.

Lesher management, sales staff, parts and service personnel always go the extra mile to serve their client’s transportation needs. Want to join a winning team? Join Lesher today.

Purpose of Position:  

The Medium Duty Sales Representative position generates truck sales by effectively presenting the dealership and the various dealership services in a professional manner to all potential customers within an assigned territory and/or assigned accounts. Fully develop the assigned territory and/or accounts to maximize sales opportunities for the dealership plus Lesher Leasing.

Essential Responsibilities:

  • Contact and compile prospective customers and assigned accounts within your assigned territory. Maintain file and regularly update key customers information. Provide weekly contact reports to management, including updates and changes in key personnel of existing customer.
  • Make daily customer and prospect calls. Call frequency should depend on, but not be limited to, potential of the account and the status of any pending business.
  • Acquire and utilize effective customer relations and sales principles that ensure total customer satisfaction with the products and services of Lesher. Promote business opportunities in all areas: new trucks, used trucks, leasing, rentals, service, and parts sales.
  • Develop and maintain competent product knowledge.
  • Complete and submit to management for approval all sales quotation proposals, etc. that fall outside normal limits, prior to submission to customer.
  • Address customers service issues in the field by managing customer expectations, and coordination with the parts, service, and leasing managers.
  • Meet or exceed objectives for new/used-truck, and lease deliveries established by the dealership.
  • Perform various business duties assigned by management.
  • Adhere to all the established policies and procedures in effect at the distributorship.
  • Use all reasonable methods of prospecting for new-and used-truck customers on a daily basis, either by telephone, email, or internet.
  • Follow up with and provide ongoing service to existing customers.
  • Demonstrate new and used trucks to customers.
  • Write complete sales orders, secure deposits and process paperwork in accordance with established dealership policies.
  • Deliver new trucks, explaining new-truck warranty, and service policies.
  • Attend sales and training meetings which may require overnight travel.
  • Prepare and turn into the General Manager outside sales call reports weekly. Add information to CRM pertaining to sales calls, what units were quoted, and units available for sale, if applicable.
  • Communicate to customers that leasing is available if needed.

Required Personal Attributes:

  • Alignment with Lesher Mission, Vision and Values
  • Strong Interpersonal Skills – Demonstrated ability to work well, and communicate well, with others
  • Goal-oriented and results-driven
  • Dealing with Ambiguity – Ability to make decisions without a lot of direction
  • Candidate should be team oriented, have a positive attitude, and be self-motivated
  • Professional personal appearance

Some Position Requirements: 

  • HS Diploma or GED
  • 5 Years of successful sales / leasing experience, preferably in medium-duty or heavy-duty truck sales.
  • Must have mechanical aptitude.
  • Valid Drivers License; but must be willing to obtain Class B driver’s license.
  • Excellent written and verbal communication skills.
  • Proficient with Internet and Microsoft Office products (Word, Excel, Outlook)
  • Ability to read, comprehend instructions and information
  • Working knowledge of the major components of “all makes” for Class 4-8 trucks.

Start building your brighter tomorrow today.

Location Will Be:

Lesher Hino
415 Railroad Ave
Camp Hill, PA  17011

Click For Map 

Learn Why Customers Choose Lesher 

Due to the overwhelming response we anticipate we ask that you are patient during the selection and interview process. All qualified applicants will be notified.

Cover letter should include why you should be considered for the position and what would make you the best candidate.

Click to Email: Email HR Team

Lesher is an Equal Opportunity Employer.

Want to get future vacancies and blog updates?  Subscribe here: Click

 

 

HR and Employment Law News


No matter where you work, Higher Education, Business, Ministry, Nonprofit work or a church, today’s workplace is changing almost daily. Now more than ever staying abreast to changes in Human Resources related issues is very important to you and your organization.

Thank you for visiting HR and Employment Law News provided by In HIS Name HR. We’re helping professionals navigate the HR legal landscape of the world of work. From the Affordable Care Act to changes in payroll compliance state by state, we bring you the most relevant stories affecting today’s workplaces.
So check out our weekly highlights on new workplace legislation, recent employment lawsuits and other important news for today’s human resources.

Here are our recent stories:

HR and Employment Law News

  • MCI releases the 2017 results of SA’s biggest HR recruitment trend survey 21 Sep 2017 08:25 News In the 6th Annual HR Recruitment Trend Survey, MCI Consultants, the largest distributor of HR Recruitment Software, polled 1276 HR professionals from a cross section of industries and organisation sizes in South Africa. "This is the sixth consecutive …
  • Richemont announces staff changes, with HR chief to be replaced 21 Sep 2017 07:58 Reuters 1:34am EDT Sept 21 (Reuters) - Compagnie Financiere Richemont Sa :Says jean-jacques van oosten has been appointed to the newly created role of chief technology officer and will join the senior executive committee effective 1 january 2018.Says sophie …
  • Labor condemns NBN installation success rate sitting at 90 percent 21 Sep 2017 07:57 PC Magazine Shadow Minister for Regional Communications Stephen Jones has hit out at claims that the National Broadband Network (NBN) is seeing a 90 percent success rate the first time equipment is due to be installed, saying the figure is not good enough. "Can …
  • Grant Robertson: Reserve Bank will not have a specific employment target 21 Sep 2017 07:19 The New Zeland Herald The New Zealand Herald editorial, "Labour should leave the Reserve Bank alone", contains a number of inaccuracies. As I said in a well-attended and reported speech when I launched the policy in April, we are not proposing the Reserve Bank be …
  • PR spinner to challenge Footscray's veteran Labor MP 21 Sep 2017 07:03 The Age EXCLUSIVE September 21 2017 - 2:52PM Veteran Labor MP Marsha Thomson will face a pre-selection challenge in the safe seat of Footscray from former political adviser Katie Hall. The challenge against the long-term Bracks government  minister  is one of …
Now Recruiting Director of Operations Lancaster, PA

Now Recruiting Director of Operations Lancaster, PA


We are excited to be retained by this wonderful organization, Veritas Press to assist in recruiting a Director of Operations for their Lancaster Pennsylvania corporate office.

Veritas Press is a Christian organization dedicated to providing the best classical Christian education materials and services anywhere.

The Director of Operations will oversee all aspects of routine operations including AP, AR, HR, technology and special events under direction of VP of Finance and Administration with goal of maximizing revenues, planning for future growth, and containing costs at optimal levels.

Some Responsibilities Include:

  1. Negotiating terms and discounts with vendors of materials, curriculum and services.
  2. Oversee or actually purchase and maintain curriculum materials, update pricing and materials in MOM and Magento, acquire review copies, and research alternative materials, while working to minimize back orders and problem items.
  3. Assist VSA staff with course kit development, pricing, and structure.
  4. Oversee organizational health insurance policies.
  5. Oversee the operational systems, processes and policies in support of the company mission through management reporting, information flow and management, business processes and organizational planning for future needs.
  6. Play a significant role in long-term planning, including initiatives geared toward operational and fiscal planning.
  7. Assist Vice Presidents of Curriculum Development, Educational Services, Marketing, and International Business with special projects as appropriate.
  8. Manage facilities, including coordination with technology contractors, custodial services, property management, and facilities contractors.
  9. Continually seek to improve operational systems by reviewing other systems and researching alternatives.
  10. Coordinate and manage all aspects of special projects.
  11. Oversee website maintenance.
  12. Oversee management of warehouse, including shipping practices, employee scheduling, supply purchasing, receiving and stocking of materials, liquidation of overstock or damaged products, and annual inventory activities.
  1. Oversee the security of Veritas’s customer data including PCI compliance.
  2. Partner with management to ensure operational excellence;
  3. Develop operations system improvements by analyzing process work flow, manning and space requirements, and implementing changes when necessary;
  4. Foster an environment of teamwork while developing employees to achieve goals and objectives.
  5. Other responsibilities as determined by the Vice President of Finance and Administration.

Some Requirements Include:

  1. A bachelor’s degree
  2. Conversant with and supportive of the reformed faith and classical Christian education according to the VSA Statement of Faith and Philosophy.
  3. Extensive business administration experience is highly desirable.
  4. Experience with financial management and assisting executive staff.
  5. Work in the headquarters office in Lancaster, PA.
  6. Willing to work long hours when needed.
  7. Tech savvy and experience with generic office products.
  1. Strong ERP (Enterprise Resource Planning) experience
    1. Experience in implementation of software and process improvement initiatives.
    2. Experience in warehouse management and fulfillment including software and databases
    3. Experience with ecommerce
  2. 3+ years IT experience

Veritas employees always go the extra mile to serve their client’s educational needs. Want to join a winning team? Join Veritas today.

Location Will Be:

Veritas Press
1805 Olde Homestead Lane
Lancaster, PA 17601

Click For Map 

Due to the overwhelming response we anticipate we ask that you are patient during the selection and interview process. All qualified applicants will be notified.

All qualified individuals may submit a resume and cover letter which includes why you should be considered for the position and what would make you the best candidate to:

Email HR@InHISNameHR.com

Veritas Press is an Equal Opportunity Employer.

Want to get future vacancies and blog updates?  Subscribe here: Click

 

 

Kingdom Minded ~ Defining your Mission, Vision and Values


When we meet with people to discuss strengthening their HR practices, we often use the term “Kingdom-minded organization.” More often than not, they are intrigued as to precisely how we define what potentially encompasses a considerably broad scope or approach. Certainly, many Christian business people, academia professionals, pastors, and consultants have their own ideas as to what constitutes a Kingdom-minded organization. My own Kingdom-minded human resources organization has worked hard to develop what we feel is a clear, actionable, and measurable articulation of just what a Kingdom-minded organization means to us and how to achieve it, and, as a result, the organizational leaders we work with express enthusiasm to achieve these goals, and are willing to invest their precious time, dollars, and energy into making their organization a prosperous one, and one reflective of Christ and His teachings.

In terms of what comprises the framework of a Kingdom-minded organization, the model I developed contains principles that apply to marketplace organizations, colleges and universities, churches, and non-profit organizations alike.

A Kingdom-minded organization puts Christ first, with a focus on integrity, honesty, and straightforward dealings with students, alumni, parents, staff, contractors and suppliers, etc. Such an organization possesses clearly delineated mission, vision, and core value statements. It has agreed upon goals and objectives, especially in the realms of mission execution, customer service, production, and quality.

Being a Kingdom-minded organization does not in any way preclude prosperity. On the contrary, it aims to be prosperous for the benefit of its key stakeholders, leadership, owners, employees, and the organization’s community. They should—they must—strive to do great things, marrying their godly goals with the fruits of success, those of a job well done. By no means should they consider themselves as unable to participate in the results-driven culture of winning U.S. organizations.

Mission, Vision, And Values (MVV)

When mapping out the future of an organization that professes to strive to become high performing, management must create its mission, vision, and value statements (MVVs) or ignite existing ones by recreating them. Much has been written on what should comprise mission, vision, and value statements. I always suggest keeping them simple—simple concepts that all employees can remember and fully support. It’s difficult to fully commit to and “own” an organization’s ideals if they are so complicated, convoluted, or vague that the employees can’t remember them clearly.

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In His Name HR helps organizations build high performance Human Resources programs. Visit them at In HIS Name HR or e-mail them here.

Mark A. Griffin is the founder and chief consultant of In His Name HR LLC. Connect with him on LinkedIn or Twitter.

Now Recruiting Service Manager Camp Hill, PA

Now Recruiting Service Manager Camp Hill, PA


 

Join an organization that is growing! Lesher, in business for over 66 years, is now expanding into the Harrisburg West Shore area to better serve its clients as it grows. Lesher is both a full-service Mack and Hino dealer and a full-service truck leasing company.

Lesher management, sales staff, parts and service personnel always go the extra mile to serve their client’s transportation needs. Want to join a winning team? Join Lesher today.

Purpose of Position:  

The Service Manager position provides the leadership and operational management necessary to ensure an efficient and profitable service department. The position will operate the department efficiently, control costs, develop new customers, build customer relationships, engage employees, implement continuous improvements, and coordinate well with other Lesher service locations.

Some Essential Responsibilities:

  • Align service goals and actions to achieve organizational goals and YOY improvements.
  • Establish and maintain good working relationships with customers to encourage repeat and referral business.
  • Hire, train, motivate, counsel, and monitor the performance of all service department staff
  • “Safety First” – Ensure that work area is orderly and kept clean (“5S” – Sort, Straighten, Shine, Standardize, Sustain); and that safety concerns are addressed on a timely basis.
  • Direct and schedule the activities of all department staff
  • Monitor the performance of the department through daily operating reports and key performance indicators (KPIs).
  • Engage staff regularly in 1:1 and group settings to provide feedback and technical support; as well as assess and implement development and growth opportunities.
  • Handle all customer complaints and actions to address.
  • Break down estimates for labor and parts before repair order is started so technicians are aware of time allowances.

Required Personal Attributes:

  • Alignment with Lesher Mission, Vision and Values
  • Strong Interpersonal Skills – Demonstrated ability to work well, and communicate well, with others
  • Goal-oriented and results-driven
  • Dealing with Ambiguity – Ability to make decisions without a lot of direction

Some Position Requirements: 

  • High school diploma or GED; 8-10 years related experience and/or training; with dealership experience preferred.
  • ASE certification preferred.
  • Commercial truck experience in a repair facility preferred.
    Supervisory experience.
  • Excellent communication, supervisory, and managerial skills.
  • Ability to operate the department at a profit according to dealership guidelines.

Start building your brighter tomorrow today.

Location Will Be:

Lesher Hino
415 Railroad Ave
Camp Hill, PA  17011

Click For Map 

Learn Why Customers Choose Lesher 

Due to the overwhelming response we anticipate we ask that you are patient during the selection and interview process. All qualified applicants will be notified.

Cover letter should include why you should be considered for the position and what would make you the best candidate.

Email HR@InHISNameHR.com

Lesher is an Equal Opportunity Employer.

Want to get future vacancies and blog updates?  Subscribe here: Click

 

 

Human Resources Perspective on Organizational Mission, Vision and Values


When I was asked to blog about forward-thinking human resources content to Christian Higher Ed Professionals, I knew I would have to start by constructing a solid foundation and build upon that. Having spent over 25 years in corporate America working alongside highly respected HR thought leaders at such organizations as Kodak, PepsiCo, and Merck Inc., I thought back to what makes certain organizations succeed while others fail.

Six years ago, I founded and now lead a growing HR consulting firm that supports organizations across the United States, organizations with one thing in common—they are Christian-based, whether for-profit companies or ministries and churches, and all possess essentially the same strengths, weaknesses, and opportunities. No amount of technology or reengineering solves their issues. At the end of the day, it is the people within those organizations who make the difference.

What singles out certain organizations is the ability of their leadership to align their people effort to a collective MVV—mission, vision and values. Without this foundation, organizations flounder and employees lack direction. Without identified and established MVVs, HR leaders are unable to align their HR programs to achieve high performance. I have witnessed firsthand what happens when organizations lack this essential organizational mantra. What’s tragic is that establishing a company’s MVV is not only basic but quite simple to do. It requires nothing more than to identify why you do what you do and how you want to do it.

In the coming posts, I will guide you through the necessary steps to identify your core beliefs and goals, your MVV. Then we will explore how to skillfully integrate this MVV into your HR process to ensure you deliver on your mission, achieve your vision, and work within the values you establish. I will also define for you a term we use: “Kingdom-minded organization.” In my experience, the use of this Christian-oriented term illuminates how your organization will present its MVV differently to those of secular organizations.

Once you spend some time reflecting on what is meaningful to you and your organization, you will have taken the first steps on our journey together to create a Kingdom-minded organization of like-minded individuals working together to achieve high performance.

___________

In His Name HR helps organizations build high-performance Human Resources programs. Visit them at In HIS Name HR or e-mail them.

Mark A. Griffin is the founder and chief consultant of In His Name HR LLC. Connect with him on LinkedIn or Twitter.