Are Your Employees Valued?

Are Your Employees Valued? Employee Commitment Series


This blog series focuses on nine areas that keep employees committed to your organization. In our opinion, employees stay committed when they are Involved, Paid Well, Asked for Input, Challenged, Empowered, Trusted, Valued, Appreciated, and Mentored.

Employee Commitment SeriesDo Your Employees Feel Valued?

Every organization that hopes to achieve its goals and objectives needs employees to commit to the task. As employers, it falls to us to keep our employees motivated. As any employer knows, unmotivated employees contribute less to reaching organizational goals.

Motivated team members are the hallmark of a progressive organization. In fact, they often go above and beyond for their organization.

What makes them so motivated? It’s simple—they feel valued.

Organizations that go out of their way to make their employees feel valued often reap great rewards. As a manager, one of the most important things you can do is to show your team their value.

And while it’s important from a productivity point of view, that’s not the only reason. From a Christian perspective, we all deserve to feel valued. To know that our contribution makes a difference.

To understand that our work is for the greater good.

How to Make Employees Feel Valued

There are several ways to contribute to an employee’s sense of value. For example, making it clear that every role has a direct impact on the good of the organization.

As a manager, it’s vital never to trivialize any of your employee roles. Employees must understand that their efforts help to cut a clear path to success for the organization. There are a variety of ways to cultivate a high sense of value among the workers in your organization, including:

Communication: Open the channels of communication between employees and leadership. It’s important to listen to employee opinions and follow suggestions where appropriate.

Making changes based on employee feedback sends a clear signal of value and appreciation.

Communication should always be professional, but never stiff or distant.

A leader should always be willing to facilitate smooth communication with employees. Open and natural communication with the leadership team makes employees feel valued.

Showing Appreciation: The best way to motivate employees to do more is to show appreciation for tasks already done. On a personal level, a “Thank you for a job well done” can lift employee morale faster and higher than just about anything else.

Many organizations send appreciation emails to employees after a significant win. Events dedicated to rewarding employees are also great on a yearly or even monthly basis. This type of reward system spurs employees to do more. But the organization must be consistent and transparent in its dealings to ensure sustainability.

Encouraging Work–Life BalanceAs a manager, it’s important to appreciate and respect that employees have a life outside of work. Placing heavy value on work at the expense of employee personal lives is counterproductive. Work schedules should be flexible, even if only to a small extent. Managers should not be quick to say no when employees request time off to attend personal events.

A recent article in Accounting Today stated, “A new global survey via professional services network World Services Group found that among young professionals in North America (as well as the rest of the world), work–life balance was the biggest priority in their professional lives, beating out wealth and leadership opportunities.”

For any organization to produce results, you need the full commitment of all employees. Leadership should never simply expect employees to have the desire to move the organization forward.

The reason behind this is clear. Employees often have a lesser stake in the organization. Yet, as a manager, if you’re able to make your employees feel valued, there is no limit to what can be achieved.

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In HIS Name HR helps organizations build high-performance Human Resources programs. Visit them at In HIS Name HR or e-mail them here.

Mark A. Griffin is the founder and chief consultant of In HIS Name HR LLC. Connect with him on LinkedIn or Twitter.

Are Your Employees Trusted?

How to Show Employees You Trust Them ~ Employee Commitment Series


This blog series focuses on nine areas that keep employees committed to your organization. In our opinion, employees stay committed when they are Involved, Paid Well, Asked for Input, Challenged, Empowered, Trusted, Valued, Appreciated, and Mentored.

How to Show Employees You Trust Them

In order for any organization to achieve high performance in these difficult times, it’s important that your employees be committed to your organization and your organization’s success. In order to gain the commitment of your employees, leaders or managers need to include employees in some of the organization’s decision making and show they trust the employee to do what’s in the organization’s best interest.

The human resources department may be able to give you tips on some ways to engage your employees and build trust. In the meantime, here are some ways to help you build employee trust and commitment.

Show Your Employees You Value Their Input

One of the most important ways to secure your employees’ engagement and commitment is to show you value their input and contribution to making your organization a success. Everyone wants to feel valued and showing each employee that you appreciate their contribution earns their trust and makes them more committed to you and the organization.

In order to garner input, you must have a foundation of trust. Trust is an “evolving thing that ebbs and flows,” says David DeSteno, a psychology professor at Northeastern University and author of The Truth About Trust. If you don’t have trust, more than likely you won’t get honest and in-depth input from employees. In fact, we often find that when trust is lacking, it’s rarely worth the time and effort required to survey or interview employees for ideas—they just don’t have the energy, or care to contribute earnestly.

Goal Setting

In order for any organization to move ahead, they need to set goals. Use goal setting to build trust by first setting your top-level goals and then allowing your employees to set their own short-term goals and objectives to reach yours. You may be surprised to discover that, given the opportunity, your employees will set higher short-term goals and clearer objectives than your HR department likely would.

You can then use the annual review process to assess achieving the overall organizational goals and how well your employees have stepped up to do so.

Let Your Employees Define Their Job Description

Another thing your HR department or supervisor can do is to let your employees define their own job description. By encouraging your new employees to research the best practices in their area of responsibility and examine what experts in their field think their job should entail before writing out that job description, not only will that job description be far more detailed but they will include much more in the job description than your own HR department would.

When you give your employees the responsibility of defining their own roles in your organization, they will be far more willing to shoulder added responsibility than they otherwise would.

Problem Solving

One of the best ways to show your employees that you trust them, and to solidify their commitment to you, is by involving them in problem solving. Whether you are trying to bring a project in under budget, cut expenditures to make more profit, or deal with other organizational issues, sharing critical or even confidential information and allowing your employees to solve the problem will definitely solidify their engagement with your organization and strengthen their commitment to the organization and its welfare.

These are just four ways in which you can demonstrate that you trust your employees. What has been your experience? How do you managerially or corporately develop and demonstrate trust with your people? Leave comments below. We value your contribution.

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In His Name HR helps organizations build high-performance Human Resources programs. Visit them at In HIS Name HR or e-mail them here.

Mark A. Griffin is the founder and chief consultant of In His Name HR LLC. Connect with him on LinkedIn or Twitter.

 

 

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In His Name HR helps organizations build high-performance Human Resource programs. Visit them at In HIS Name HR or e-mail them.

Mark A. Griffin is the founder and chief consultant of In His Name HR LLC. Connect with him on LinkedIn or Twitter.

Employee Commitment Series

Are Your Employees Empowered?

Are Your Employees Truly Empowered? Employee Commitment Series


This blog series focuses on nine areas that keep employees committed to your organization. In our opinion, employees stay committed when they are Involved, Paid Well, Asked for Input, Challenged, Empowered, Trusted, Valued, Appreciated, and Mentored.

Are Your Employees Truly Empowered?

An organization’s most powerful asset is its workforce, and many leaders lose sight of that. While the metrics may center on the finances, enrollment numbers, on-time delivery, user statistics and customer feedback, ultimately it’s the frontline employees who are giving their all to keep the organization strong. Our experience is that no matter the product or services offered, many organizations miss the mark when it comes to how to empower employees.

To that end, being sure to empower your employees will go a long way toward both increasing productivity and lowering attrition rates, not to mention ensuring strong interaction between employees and the people you serve.

From a Christian perspective, it behooves us to empower everyone we can, and doing God’s work is just as vital at work as it is at church, at home, and everywhere we interact with others.

From a leadership perspective, we trust our employees to represent the organization in the best possible way—but this can be faulty logic if employees do not feel as though their contribution is vital to the health of the organization.

Failing to make employees feel needed and empowered can lead to resentment, poor performance and high staff turnover. It can wield a real impact on the success of your organization in several ways.

For example, a 2017 Gallup pollshowed that 51% of the U.S workforce does not feel engaged at work—disengaged workers have been found to cause corporate losses of between $450 and $500 billion per year.

Recent studies have also shown that promoting employee happiness leads to an increase in engagement, which ultimately encourages employees to take ownership in the success of the organization.

How can you empower your employees? Here’s our list of ways to ensure they feel empowered:

Define a clear path to success

True leadership means promoting a clear vision of organizational success and enabling your team to take ownership in order to reach that success.

By helping to define the organization’s vision, along with defining the roles people need to fill in order to contribute to the overall success of the organization, you succeed in giving your staff the clarity they need to move the business ahead.

Trust is vital

One of the most critical steps you can take to help your employees feel empowered is to demonstrate that you trust their expertise and have faith in their decisions.

By allowing your employees to use their knowledge to brainstorm and implement viable processes and solutions, you demonstrate your belief that their contribution is directly responsible for the success of your venture.

While many organizations take the attitude that developing process is something only management can do, your frontline staff can almost always provide you valuable input, so treat their knowledge as an asset.

Communicate

By communicating clearly and ensuring that employees always know exactly where they stand, you open the door for a balanced, happy workforce.

From day-to-day expectations to organizational-wide policies, and everything in between, making sure that your communication is both heard and understood leaves little room for misunderstanding, and helps employees to feel as though they are important enough to be in the know.

Engage 

No matter how much work you put into making your employees feel empowered, little will come of it if you stride by the proverbial water cooler each day and don’t bother to interact.

Team building is a vital component in engaged, cohesive teams, and that means not only helping your staff engage with each other but participating in the interaction. Great leadership starts with a true understanding of the organization from the ground level up. Taking the time to connect with employees is a vital means to achieve that.

Offer opportunities to learn

Knowledge is empowerment, and by allowing your employees the chance to engage in self-directed learning, you offer true empowerment that can last a lifetime.

Whether through self-directed learning or by establishing other means such as an organization-wide education platform, allowing your employees the opportunity to learn about job-related subjects not only improves work performance but allows them to feel stronger in their area of expertise. Consider building learning into your annual review process.  Have a section where employees can identify their strengths and build on those. Oftentimes, review systems zero in on the negative.  In contrast, our process focuses on the positives while mitigating and eliminating the deficiencies, or what some call negatives. Learn more about how we partner with organizations here.

Offering learning opportunities also illustrates to your staff that you view their expertise as a worthwhile investment, which creates a lasting bond with the organization.

Overall, empowering employees helps plant the seeds for long-term organizational growth and success, while building strong, highly engaged teams. Offering your staff this type of support will go a long way toward helping them feel invested in the success of the organization while ensuring healthy customer and client relations.

From improved productivity to employee engagement, empowerment of this kind is an investment in your greatest asset—your workforce.

It’s also always the right thing to do, as both a leader and a Christian.

 

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In His Name HR helps organizations build high-performance Human Resources programs. Visit them at In HIS Name HR or e-mail them here.

Mark A. Griffin is the founder and chief consultant of In His Name HR LLC. Connect with him on LinkedIn or Twitter.

Employee Commitment Series

 

Are Your Employees Asked For Input?

Are Your Employees Asked For Input? Employee Commitment Series


This blog series focuses on nine areas that keep employees committed to your organization. In our opinion, employees stay committed when they are Involved, Paid Well, Asked for Input, Challenged, Empowered, Trusted, Valued, Appreciated, and Mentored.

Do You Ask Your Employees for Input?

No individual can competently run an organization singlehandedly. And when more than one person is involved in running it, someone needs to be in charge of decision making.

If you happen to be the leader at your place of work, that responsibility largely falls on you. But the fact that you call the shots doesn’t mean the opinions of others don’t count. Your employees have their own opinions, but the question is, how often do you ask them for input?

Why Is Employee Input Important?

Leadership consultants tell us that organizations should announce that they welcome feedback from employees. They should go a step further and actively solicit this input. Employees often have strong opinions but tend to keep them private for fear of offending management or speaking out of turn.

Yet, constructive criticism from employees can improve productivity. As a manager, it’s imperative to ask for and value the opinion of your team members. Employees view issues from a different perspective. And even if you don’t agree with them, a fresh perspective is always welcome.

The results of a survey conducted by the Zenker Folkman firm suggests there is a direct connection between soliciting input and leadership effectiveness. However, a leader doesn’t simply become better by asking for feedback. The correlation stems from the fact that seeking input from employees means a leader is making conscious efforts to get better. And the leaders that get better are those who constantly work to improve their leadership methods and skills. In fact, arguably one of the worst actions an employer can take is to solicit feedback and then ignore it.

How to Go About It

There are many methods to request input from employees. Below are some of the most important or common ones.

Employee-Led Reviews

It’s important to conduct periodic reviews in order to monitor progress. This will help you devise new strategies to reach organizational goals. Although annual performance reviews are already a major part of the culture of many organizations, there are numerous questions that surround their relevance and effectiveness. These questions tend to stem from the approach rather than the process itself. If done right, annual reviews are a great tool through which an employer can gather employee input throughout an organization.

We find that the best review process is one that is led by employees. Have the employee set up the meetings, set goals and objectives, and develop their own career development. When done correctly, and with HR and leadership review, you can move the organization to much higher levels of performance.

Leadership 360° Feedback

A 360-degree feedback system is a method of gathering opinions about the performance of an employee from people connected with the organization.

The process usually involves a complex web of information. Opinions are gathered from virtually everyone in or close to the organization. While this tool can be used to gather information about anybody within the organization, a leader seeking input from employees can use it effectively for this purpose. The most important aspect of a 360° program is confidentiality. One of the best ways to ensure confidentiality is to hire a firm to keep this information protected. Learn more about how In HIS Name HR helps organizations ensure a confidential processhere.

Morale Climate Surveys

These surveys measure the satisfaction of employees with their work environment and the leadership of the organization. They serve as a great way through which employees can provide input on aspects of the organization they are not pleased with.

Start Asking for Employee Input Today!

As a manager or a human resource professional, it’s important to create an enabling environment. This way, employees can provide their input with confidence. But it’s not enough to simply create this environment or ask for input. Organizations should value the input of employees by listening to their suggestions.

Getting what you think is ridiculous advice? Have a talk with the employee. Clarify what is being communicated. When you listen first, and then explain your perspective and organizational goals, it gets employees thinking on track over time in terms of viable suggestions.

Most importantly, implement changes when you get great advice.

Employee Commitment Series

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In HIS Name HR helps organizations build high-performance Human Resources programs. Visit them at In HIS Name HR or e-mail them here.

Mark A. Griffin is the founder and chief consultant of In HIS Name HR LLC. Connect with him on LinkedIn or Twitter.

Are Your Employees Paid Well IHNHR

Are Your Employees Paid Well? Employee Commitment Series


This blog series focuses on nine areas that keep employees committed to your organization. In our opinion, employees stay committed when they are Involved, Paid Well, Asked for Input, Challenged, Empowered, Trusted, Valued, Appreciated, and Mentored.

Are Your Employees Paid Well?

In our last post we discussed the concept of employee involvement in the workplace. The next area focuses on helping readers understand the concept of being paid well in the workplace. Most organizations look at several areas of compensation: standard pay, perhaps health and wellness and retirement benefits, and, in some industries, bonus programs or long-term financial incentives. For the sake of brevity we will discuss two areas, standard pay and general generosity with your employees.

Standard Employee Pay

We often do compensation studies for organizations, including churches, ministries, for-profit and non-profit companies, and colleges. These studies are very important for all organizations, and should be performed at least every five years. You also should look internally at your compensation structure, being mindful of internal equity issues, especially as it relates to disparate treatment between protected-class employees.

“Most companies try to be good about keeping it up-to-date, but they tend not to do it as quickly as they should,” says Steven Slutsky, a director at Pricewaterhouse Coopers Human Resource Services in Philadelphia.

Doing a full-blown compensation study not only helps you to understand internal equity and current compensation market conditions but also helps promote a greater organizational image to your employees when they know you are performing this type of study. It is a great morale boaster, even if the wages don’t shift upward.

The most often question that we are asked is, “How do we even begin to do a salary study?” We always start the same way—leading organizations to undertake a total update and rewrite of all job descriptions across the organization. This establishes a solid baseline of what employees are doing and why.

General Generosity with Your Employees

Good-standing employees deserve more than fair wages. Scripture says, “Do not muzzle an ox while it is treading out the grain,” and “The worker deserves his wages.”

Wow, the ox was permitted to eat during its workday. Sadly, many organizations don’t extend the same consideration to the most valuable commodity of their organization—their employees. Many years ago I witnessed a young teen working at a local pizza shop, making minimum wage. The owner was a cruel, selfish man who refused to provide any food or beverage to his employees unless purchased at full price. The owner’s children would come in and help themselves to all kinds of food, which they left behind, half-eaten, to be thrown away, but the floor sweepers got nothing. The shop owner also insisted upon destroying any leftover, unsold items at the end of each evening rather than offering them to his employees. Dear leaders, please do not fall victim to becoming a tyrant in your workplace. Be generous when you can. It is an investment that pays huge dividends in any organization.

Be generous to your people and you shall be rewarded.

Some of the most impactful gestures of gratitude and appreciation that I have given my people were the least costly—small lunch celebrations, or boxes of favorite chocolates. If you act with kind regard, with generous giving, you are building a strong Kingdom-minded organization while honoring Christ.

Remember: Virtually every single employee will give you 100 percent when they know you care.

Lastly, in relation to this premise, it is important to reflect on this piece of scripture.

1 Timothy 6:17-19: 17“Command those who are rich in this present world not to be arrogant nor to put their hope in wealth, which is so uncertain, but to put their hope in God, who richly provides us with everything for our enjoyment. 18Command them to do good, to be rich in good deeds, and to be generous and willing to share. 19In this way they will lay up treasure for themselves as a firm foundation for the coming age, so that they may take hold of the life that is truly life.”

So why are we sometimes hesitant to share with the very people we should care about the most? We need to be more generous, because in the end we really are left with nothing to take with us.

Employee Commitment Series

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In His Name HR helps organizations build high-performance Human Resource programs. Visit them at In HIS Name HR or e-mail them.

 

Mark A. Griffin is the founder and chief consultant of In His Name HR LLC. Connect with him on LinkedIn or Twitter.

Are Your Employees Involved? In HIS Name HR

Are Your Employees Involved? Employee Commitment Series


This blog series focuses on nine areas that keep employees committed to your organization. In our opinion, employees stay committed when they are Involved, Paid Well, Asked for Input, Challenged, Empowered, Trusted, Valued, Appreciated, and Mentored.

Are Your Employees Involved?

In an article in Fortune magazine, Dan Schawbel stated that the primary priority for business leaders would be “retaining employees in a competitive talent marketplace.” He added, “In a new study by Future Workplace and Kronos, we found that 87% of employers said that improving retention is a critical priority for their organization.” Mr. Schawbel’s suggestion to focus on retention is spot on.

Let’s start with the first area, Involved. Oftentimes, when we first engage with an organization, leadership asks us to implement programs to immediately improve employee relations. We hear, “Employees are leaving in droves,” that turnover is high. Or “Our pay is too low. We repeatedly lose people to organizations that pay slightly more.” Excuses and explanations abound. But when we ask the key question How do you know the true reasons people are unhappy or why they are leaving?, the explanations are generally theoretical or hypothetical, not fact-based.

Our first suggestion to any organization: Don’t make changes or implement programs without first determining what the core issues are. Doing so is a waste of money and time, and can also hurt your organization’s culture and morale. That is where being involved comes into play. Use a skilled facilitator to run employee focus groups. Include representatives from each department. Have those same representatives talk to their departmental colleagues about what might be important to address.

One area many organizations bypass is the exit interview. An exit interview is a valuable tool to collate critical data and ascertain employees’ true reasons for leaving. Ask simply whether they felt involved in their departments, and with the rest of the organizational team. Ask them to suggest how your organization could do better in this area.

Finally, one of the best ways to uncover potentially problematic issues in your organization is to conduct confidential 360-degree feedback assessments of your leadership staff. Used the right way, it reveals key trends in certain areas of employee relations. As a plus, your findings can also serve as a tool for organizational-wide leadership development.

Most important: When employees are given access to their leadership, they walk away not only feeling heard but also involved in the organization.

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In His Name HR helps organizations build high-performance Human Resource programs. Visit them at In HIS Name HR or e-mail them.

Mark A. Griffin is the founder and chief consultant of In His Name HR LLC. Connect with him on LinkedIn or Twitter.

Employee Commitment Series

The #MeToo Movement Biblical Approach to HR Practices

An Interview with The Institute for Faith, Work & Economics


The #MeToo Movement and a Biblical Approach to HR Practices

There’s never been a more urgent time than now to have HR professionals who are grounded in sound biblical principles. With the rise of the #MeToo movement, human resources consultants are in high demand as companies, churches, and organizations ensure best practices and deal with existing charges. How should biblical principles and economic thinking impact the way we approach human resources?

Read the Full Article Here

 

How to Deal Effectively with Harassment in the Workplace

How to Deal Effectively with Harassment in the Workplace


It’s almost impossible to open a news website without seeing a headline regarding sexual harassment or sexual assault in the workplace.

Matt Lauer, Harvey Weinstein… They represent organizations that have just gone mad, that have failed to protect their people. The list of organizations and accused persons continues to grow. I find it particularly offensive when I consider how I want my family—both men and women—to be treated in the workplace. I am dismayed to discover the extent to which organizations are failing to protect their employees from predatory and exploitative behavior.

Those of us who are Christian professionals in the workplace have an obligation to not only live by the law but also demonstrate behavior that is biblical, and not a reflection of the current aberrant culture. We must ensure that all we do, and all the policies we institute and the responses we make to issues are above reproach.

I am in no way claiming that Christian organizations are perfect. Some have also failed (some, spectacularly) in this area. This is not just a Hollywood or industry-specific issue; it is a moral issue, a sin that knows no bounds. The Christian community has had its own share of scandals. Church leaders have failed us, and international mission leaders have failed us as well.

At In HIS name HR, we serve organizations across all professional sectors. We have served for-profit and nonprofit enterprises, higher education institutions, including Christian higher education institutions, churches, and ministries. One thing is for certain, when you get two or more people together, issues and conflicts inevitably arise—at the very least, innocent misunderstandings—which, when not handled well, can lead to complete pandemonium.

The Three-Prong Approach

What should organizations do to protect their employees from harassment? We at In HIS Name HR believe that it is far easier to do than most realize. We suggest a three-prong approach:

  • Policy
  • Training
  • Response

Policy

Have a good policy in place that is easy to understand by both employees and managers. Have it embedded into your employee handbook and ensure everyone has signed for it. We promote having only a handbook. Most organizations can cover every topic in one handbook without adding additional policies. Having additional polices creates confusion, especially when you have to update multiple documents in multiple locations.

A best practice is to have the handbook online with a date embedded in the footer and have all employees in an employee meeting sign a receipt that they have been informed of the version and location. Then follow up in an email with a link to the handbook and a return receipt memorializing the fact that the employee has received the updated version.

Training

Training should include awareness for all employees, and awareness, detection, and prevention for leadership. Employees need to know what is and is not acceptable in the workplace. For instance, there are two separate types of sexual harassment in the workplace under Title VII of the Civil Rights Act of 1964: a hostile work environment and quid pro quo.

A hostile workplace is just that: a workplace that is hostile and what the average or “reasonable person” would deem inappropriate. The complexity derives from the interpretation of an offense—what is offensive to one person might be considered the norm by another person. What good training does is help both the offended and the offender navigate how to abate a situation that risks elevating to explosive.

The second type of harassment, quid pro quo, derives its name from the Latin expression meaning “this for that,” doing a favor for a favor, as it were, where something is given in exchange for something else. In its most negative connotation, in terms of harassment, it is used when a person in a position of authority exploits their power to pressure or manipulate a subordinate to submit to behavior or activity, typically sexual in nature, which either promises a favorable outcome or threatens them with repercussions. Such favors include promotion, pay increases or bonuses, while threats may be made to compromise employment, reputation, or future opportunities. Both employees and leadership must be able to recognize the signs of such quid pro quo, and have sufficient ability or recourse to safely put a stop to it.

One aspect of the training is to “be real,” to let everyone know that certain behaviors are not acceptable, whether in the workplace or anyplace. Let them know that they should not do it, tolerate it, or ignore it, and they should personally help make the workplace an environment we would want all the people we love to work in.

Response

When a complaint is raised, it must always be taken seriously. One aspect we have built into the complaint approach is to formally let the complainant know that we take their complaint very seriously, and that it will be thoroughly investigated immediately.

“People are denying the reality that most women grow up and live their lives being harassed, if not assaulted, and being propositioned or being pursued inappropriately,” Liberty University English professor Karen Swallow Prior says. “Almost every woman I know, including myself, has had something like that happen to them. This is just the world we grow up in.”

We must honor and trust all complaints that are brought forward, while explaining that if the complaint is found to be untruthful, the accuser may be subject to discipline up to and including separation. This might seem harsh, however, it is important that the accused be equally protected before and during the investigative phase. I have led more than one investigation where the person who was accused was able to provide evidence to prove their innocence. In this instance, “Innocent until proven guilty” applies to both parties, the accuser and the accused, and both are entitled to fair and confidential treatment during the investigation.

The investigation itself should be swift, and conducted by trained professionals. The best practice, if the investigation is performed internally, is to ensure the person investigating has no reporting relationships with anyone involved in the compliant. Ensure copious notes are taken and the privacy of all involved is protected. This is paramount to prevent anyone who is accused or involved from filing charges against the organization for false accusations.

The best way to list the contact for complaints is to employ consistency by supplying a title versus a name. You should, however, make sure there are two ways for people to bring forward an issue—have both a female and a male as points of contact. This helps any complainant to feel more comfortable bringing the issue forward. Oftentimes, the person who feels harassed prefers to talk with a like-gendered person.

Finally, if your organization is small, consider hiring a third party to operate as the point of contact. Our firm offers this to its clients, which gives their employees increased confidence, knowing their issue will be dealt with swiftly and objectively by a third party.

In His Name HR helps organizations build high-performance human resource programs. Visit them at In HIS Name HR or e-mail them here.

Mark A. Griffin is the founder and chief consultant of In His Name HR LLC. Connect with him on LinkedIn and Twitter.

 

 

 

 

 

 

Podcast “Human Resources and Higher Education”


Enjoy listening to Guest Mark A. Griffin discuss “Human Resources and Higher Education” with host Drumm McNaughton, PhD.

Have iTunes? Podcast available through iTunes.

The Change Leader Inc. creates sustainable organizations that meet the needs of the 21st century students andemployers while implementing change in way that enables them to remain true to the history and values that made them successful.

About Mark: With over 20 years of Human Resources experience at both fortune (Kodak, Quaker Oats, and Merck) as well as small and mid-sized companies, Mark has seen it all.

Making Your Performance Management System Work


Poor employee performance hurts an organization. Low productivity, incompetence, and unneeded expenses are the last thing organizations want at any time, particularly in today’s tough economy.

After decades of work in the field of business and human resources, I know that few things upgrade and energize an organization like a solid Performance Management System. A performance management system incorporates your organization’s Mission, Vision and Values as well as your annual goals and objectives to create the structure and accountability by which an employee can accomplish these goals and objectives and, more importantly, improve their lives. Only the highest-performing organizations make the performance review process a valued, appreciated, and eagerly anticipated system for the both organization and its employees.

Instead, what usually happens?

Sadly, many organizations do not systematically review or improve employee performance at all! This leads not only to unmet expectations from the management’s point of view, but also creates confusion and frustration for employees. The result is poor performance and money down the drain. Other times, organizations attempt to implement a yearly review but end up doing it backwards and it becomes counter-productive. This article will teach you how avoid this pitfall.

Have you ever weathered “The Dreaded Annual Review Meeting?”

Television and film have lampooned the phenomenon, highlighting the common foreboding employees feel and the waste of time such a meeting can be. How can you implement a Performance Review System that will consistently improve employee productivity and competency, save costs, and have eager employees lining up for it?

Start by avoiding these two biggest, most critical mistakes…

Mistake # 1 The leader fails to include input and participation of the employees at the beginning of the process.

The best performance programs are employee-driven. The leadership works in a “guide and support” role. This is a significant shift, but one that can make or break your organization. When the process of improvement and review is centered on and driven by the employees, it creates an emotionally potent sense of ownership and cooperation. Instead of being hounded and rebuked by a controlling boss, the employee is the source of increased performance through an active and vested role.

It behooves an employee to generate high performance and a good system will take this into account by providing employees the dignity of being responsible to see the improvement process through to the end. The performance program should encourage and reward employees who initiate performance conversations with management. A program executed well will encourage the employee to want to do better as he/she makes the efforts necessary to ensure it happens.

Mistake #2 Leaving out personal development.

Never forget the vital career development component. A simple career development piece can do wonders for employee morale and can be easily built right into your performance program. Employees naturally want to improve their lives and better their circumstances. A career development component helps employees know, envision, and subsequently achieve promotions, positions, and greater responsibility within your organization.

A career development focus gives the employee the opportunity to take ownership of their career destiny.

A good career development component helps the employees ascertain what they need to do to close the gaps in their experience and education in order to be promoted to other positions. Many great programs include education and seminars, but some cleverly include short-term assignments in other positions to gain vital hands-on experience.

Implementing a proper performance program may seem daunting, remember that employees are not just your greatest assets; they are the key to ensuring that you can thrive in challenging economic times.

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In His Name HR helps organizations build high performance Human Resources programs. Visit them at In HIS Name HR or e-mail them here.

Mark A. Griffin is the founder and chief consultant of In His Name HR LLC. Connect with him on LinkedIn or Twitter.