Mark Griffin is founder and Chief Consultant at In His Name HR LLC. He has over 20 years of HR experience. Follow Mark on Facebook, Twitter, and LinkedIn. Want to make High Performance HR Systems including Employee Relations a reality in your organization? Contact Mark and make it happen.
All successful organizations have a Mission. Without a Mission, well, no one will know what it is they are doing and why. Another problem organizations have when absent a Mission is that their customers and vendors often end up confused, having mixed expectations.
I have worked for many organizations in my time. Probably more than most, and I consider this to be a good thing. The reason I consider this a good thing is that the experiences that God has given me in these numerous and diverse organizations has made me a far more competent counselor to businesses across the marketplace than if I had occupied one narrow niche for most of my career.
One common denominator I have identified is that the businesses that are successful all have an established Mission for their organization, a Mission that is co-developed by all of their employees and is ingrained into the culture of the organization. In fact, in high-performing organizations, candidates are exposed to the organizations ’s Mission before they’re even hired. Vendors know the Mission and Customers are aware, as well.
When Vendors know the Mission and Customers understand it, that’s enormously positive, but the most powerful and impactful group are your Employees. In my wealth of experience, I have discovered an absolute truth by simply listening to employees for more than 20 years. Fully 99 percent of all employees who come to work every day, want nothing more than to do a good job; in fact, most want to exceed your expectations. It really is the American way. Work hard, play hard and love your life. The problem, though, that many organizations suffer from is a lack of leadership to help steer the organization.
Specifically, they lack leadership in creating a Mission that employees own and strive to achieve.
What is a Mission?
Your Mission is simply what you do best — every day — and why. Your Mission should reflect your customers’ needs. Having a Mission is the foundation of turning the dreams and potential of an organization into reality. So, in a nutshell, your Mission
simply affirms why your organization exists!
So what does a Mission consist of? Well, it really is not rocket science. It is simply what your organization collectively — yes, I said collectively — not top down management, or board of directors to management — developed. It works like this:
- The senior management team develops a framework of what they believe the Mission is and should be.
- Line management then takes the draft document to the line supervision.
- Finally, employees and a good HR rep facilitate a roundtable session using the draft Mission as a guide.
You have a couple of reiterations, meetings back and forth, and then it’s time for “Congratulations!” because you now have a consensus on your Mission. Now, of course, when it is being facilitated, the facilitator must be skilled in getting everyone on board with the final product.
Key is letting your employees know that each one of them has an opportunity to challenge it, provide their personal input and suggest changes, but that, ultimately, when the majority of the employees and management agree to the final document, then it is up to all employees to respect it and support it.
Benefits of Creating or Revisiting Your Mission.
The benefit of creating a Mission or revisiting a current one is that it opens up the communication process inside of your organization. An effective Mission is based on input and commitment from as many people within your organization as possible. A Mission statement should not be an autocratic version of Moses and the Tablets. All of your employees must feel and understand your organization’s Mission. Only then can they make the necessary personal commitment to its spirit.
Tips for great Missions:
- Keep it short.
- Describe WHY customers will buy from you.
- Define your product or service clearly.
- Identify WHO is your ideal customer.
- Specify WHAT you offer your customer — benefits, services, advantages, etc.
- Delineate what makes your product or service different from that of your competition.
Google: “We organize the world‘s information and make it universally accessible and useful.”
Starbucks: “We inspire and nurture the human spirit — one person, one cup, and one neighborhood at a time.”
Share with us your experiences with your organization’s Mission. How was it created? Who was involved, how would you have changed the process? Is the Mission applicable to you and your coworkers? Share with us and help the community to learn and grow.
Then he said to his disciples, “The harvest is plentiful but the workers are few. Ask the Lord of the harvest, therefore, to send out workers into his harvest field.
~ Matthew 9:37-38
This was so very true when it was written and still so very true today. The workers available to bring the good word to the world of Christ’s saving blood are few. This piece of Scripture is the foundation of what it is that we do here at In HIS Name HR. We help create the workers; we develop Christian business leader, to be the worker to gently get the message out to the workplace. I have worked for organizations where we took care of employees’ financial needs by paying them. We took care of their medical needs by providing health care benefits. But we hardly come across any companies, even Christian-owned companies, that provide a venue to reach employees’ spiritual needs.
Christian-owned companies should feel obligated to provide spiritual benefits
We can no longer go to church on Sunday and work on Monday without addressing our faith. We are obligated to develop our organizations in a way in which it is comfortable for employees to be led to Christ.
If you are sharing your faith with your teams, if you are developing ways of integrating Christ into your workplace, you are building a “Kingdom Minded” Organization.
Help our community of readers
For those of you in the “Marketplace”, How do your share your faith at work? When do you know you have gone too far? We would love to know your experiences.
Mark Griffin is founder and Chief Consultant at In His Name HR LLC. He has over 20 years of HR experience. Follow Mark and In HIS Name HR on Facebook, Twitter and LinkedIn.
10For we are God’s workmanship, created in Christ Jesus to do good works, which God prepared in advance for us to do.
Part of leading people is developing them to be the best they can be, not only in the workplace but within their families and communities as well. Look at your people from a whole person perspective, not just a ‘worker” perspective. Give your people the opportunity to do greatness in their lives and they will do great things for you. Developing your people skills can impact the communities in which they live and in which you do business. Many companies are putting programs in place that help match employees’ interests to volunteer opportunities in the community. Some companies are shutting down for a week and building homes with Habitat for Humanity, for example.
Develop your people not only to be their best at work but their best at home and their communities.
I have often wanted to manage a process where a company would inspire their people by running a contest in which each employee could present why their volunteer organization is the most impactful. The winner would receive a considerable prize to help fund the employee’s efforts. If you are promoting good works by your employees not only in the workplace, but in the world we live in, you are going great things for God, and you are building a “Kingdom Minded” Organization.
Help our community of readers
Do you help your employees help others? How do you find your employees’ strengths and match them to community involvement? We would love to know what it is you have going on.
Transportation Supervisor – 2nd Shift
New Holland Transport Inc.
In an economy that is yielding very little career opportunities, we are excited to be retained by this wonderful growing organization that provides trucking transportation services to the Pennsylvania market.
The 2nd Shift Supervisor is responsible for supervising Pick-up & Delivery Drivers, loading and reloading freight and ensuring that quality service is provided to each customer. The main focus of the Transportation Supervisor is maintaining the highest possible percentage of on-time deliveries.
Some Essential Duties
- At the beginning of the shift, review the evening schedule with the Dispatcher.
- Meet with General Manager Transportation for the list of maintenance and other jobs for the evening.
- Relate closely with all 2nd shift employees to ensure efficient use of time.
- Ensure that all trucks be unloaded on time according to priority.
- Ensure that all trucks are loaded by dispatch time.
- Develop relationship with STBI Dock Manager to ensure efficiency at STBI.
- Ability to delegate work effectively to others.
- Provides detailed evaluations to subordinates outlining strengths, opportunities for growth and normal goals.
- Enforce and apply all stated company policies.
- Interfaces with others in the organization to ensure customer deadlines are met.
- Directs workers in adjusting processes and equipment to meet shipping deadlines.
Some Positional Requirements
- High school diploma or GED or equivalent experience.
- 2 years related experience and 4 years dispatch experience preferred.
- Class A CDL.
- Ability to read, analyze, and interpret technical procedures, financial reports or governmental regulations.
- Ability to write reports, business correspondences, and standard operating procedures.
- Ability to effectively present information and respond to questions from groups of managers, customers, and the general public.
Due to the overwhelming response we anticipate we ask that you are patient during the selection and interview process. All qualified applicants will be notified.
Cover letters should include why you should be considered for the position and what would make you the best candidate.
Serious and confidential inquiries: HR@InHISNameHR.com
To receive updates on other positions we are recruiting for as well as our weekly blog updates, subscribe here: Click
1 Timothy 6–10
But godliness with contentment is great gain. 7 For we brought nothing into the world, and we can take nothing out of it. 8 But if we have food and clothing, we will be content with that. 9 Those who want to get rich fall into temptation and a trap and into many foolish and harmful desires that plunge people into ruin and destruction. 10 For the love of money is a root of all kinds of evil. Some people, eager for money, have wandered from the faith and pierced themselves with many griefs.
In this passage we learn that, if we have food and clothing, we will be content. But many of us are not content. Christian Business Leaders must recognize this and take heed: we are to be the light to our employees, to be the beacon and the example.
Church should not be the only place you grow the kingdom for God.
How many times do we fail ourselves and our people when we don’t take the well being of all of our employees into consideration when making decisions? How often do we think only of growing the kingdom for God at our church, but not at our workplace? Where is our heart when it comes to making the hard decision in benefits design, and, rather than encouraging and developing healthy behaviors, we instead punish and increase premiums without appropriate consideration?
If you first love your brothers and sisters within your companies, if you truly care for them by engaging them in the decision making and future building of your company, if you partner with them for the good of themselves and their families, you are building a “Kingdom Minded” company.
Help our community of readers
How have you engaged your employees in the decision making and future building of your company? What advice would you give to those who have never done so? Thank you for your thoughts. Your contribution helps others.
This Post From Guest Blogger Buzz Rooney
I was blessed to spend the early part of my career as a staffing manager for light industrial jobs. One of the most valuable lessons I learned was not to judge people’s work ethic or abilities solely on their aptitude in filling out a job application or writing a resume. Some of the hardest working, most loyal and dedicated employees had the most difficult time writing an explanation of their previous job experience.
Resume writing and everything else that goes along with the job search is stressful. Most people are not taught how to track their performance and work product to build a comprehensive professional profile. Admittedly, my own resume was a hot mess until I reached out to a professional friend to give it a much needed makeover! Struggle in this area is commonplace. One would think this would make recruiters and hiring managers less critical of applications and resumes.
However, when I made the switch to more traditional HR, I found the exact opposite to be the custom. Candidates were being discarded for minor errors and/or choosing unsophisticated descriptors.
John 7:24 (NLT) – “Look beneath the surface so you can judge correctly”.
In screening and reviewing resumes to find suitable candidates for open positions, look for 3 things:
Experience. Does the person’s work history establish practice in the same or similar type of role? Has the person ever worked in the same or similar industry? Did the person perform the same or similar tasks in a past position? (Romans 2:6 [NLT] – “He will judge everyone according to what they have done”)
Education. Has the person taken courses that would prepare him/her for this position? What kind of coursework has he/she completed that would teach the problem-solving skills necessary for success at this job? (Proverbs 18:15 [NKJ] – “The heart of the prudent acquires knowledge, and the ear of the wise seeks knowledge”)
Enthusiasm. Does the tone of the resume display a positive attitude about work? Are there accomplishments which demonstrate excellence? Is there a pattern of progressive responsibility in the work that shows ambition? Do the projects outline the ability to both lead and provide support within a team? (Colossians 3:23 [NLT] – “Work willingly at whatever you do, as though you were working for the Lord rather than for people”)
Do not be so concerned with superfluous things like formatting, stylized punctuation or accidentally typing “manger” instead of “manager.” Focusing heavily on unessential things will cause us to miss those diamonds in the rough.
We all make errors, both before and during our employment journeys. We have to use caution in judging others too harshly – especially knowing our own skills, abilities and practices are not necessarily at the best level they can be (Matthew 7).
Instead, by focusing on identifying the potential talent in the resumes we receive, we can rest assured we will yield good candidates and build a strong team of staff members to complete the work.
Buzz Rooney is a practicing HR Professional with over a decade of experience in the production, manufacturing and retail industries. She has Bachelor’s Degree in Communication Studies with a focus on Organizational Communication and Leadership as well as a Master’s Degree in Human Resources Management. Buzz is also a blogger and part-time HR consultant.
It was a gray day in the fall of 2003. I looked around the room at all the other walking wounded, the outplaced, downsized, reorganized and laid off professionals I had come to know during the past several weeks. As we were heading into the Christmas season, I would say in jest that we were just stuck in the land of misfit toys. It was funny for a few seconds, until the stark reality of the situation struck our hearts.
There may be times in your career when you find yourself stuck in the land of misfit toys.
We were participants in outplacement with the firm of Lee Hecht Harris, tucked neatly into the suburbs of Detroit, where thousands would need their services over the next decade. The firm would, of course, enjoy prosperity; however, it was unfortunately at the expense of others. James Craft, the leader of the misfit toys or, better stated, Career Coach, would lead us through this difficult time. Some folks would come and go fairly quickly, but, for the most part, many came but few left.
One key takeaway from my weeks of time with the group and James was something that James harped over again and again: Don’t put your eggs in one basket — diversify your career and time into different areas. Although he made the importance clear to start a side hobby business, invest in a franchise outside your daily job, create a plan to have multiple streams of income, etc., I really did not get it until almost 10 years later. James, I believe, was a visionary; he knew what was coming to the workplace years in advance. But I, like many others, still had an eye toward the past, and yearned for a long-term relationship with a company, just like my father had had.
I guess it was because, in my heart, in my core, my own desire would be to do just that, devote 30 years to a company and then retire. I was still thinking how people should be able to give their time and years of service to the company and have the company return the favor with security. Today’s reality is that only a very small portion of people in the workplace will realize this rare relationship. It is no longer the norm, and definitely scarcer than it was back in 2003.
It is highly unlikely that you will work for one company for the rest of your life.
It won’t happen. Even people who went into the military and government service are now finding no long-term commitment there. Layoffs have started and will continue in these sectors. As a result, you will work longer than your parents had to work. So, you had best like what you’re doing, because you will be doing it for a long time! Most important, you are going to require multiple income streams to make it. A paycheck is not going to cut it. The quicker you figure this out, accept it and embrace it, the better off you are. Don’t be like me and wait almost 10 years! If I had listened to James, I would be further ahead in developing these streams than I am today.
So what has transpired since 2003 for my own career path? Well, most significant is that I have given my life to Jesus. My personal desire for security through employers has been released and traded for the eternal security of Jesus in my heart. I have navigated through an additional downsizing, followed by two other companies; both of which have shrunk considerably because of the changes in manufacturing coupled with the downturn in the economy.
One way to diversify yourself and enhance your capabilities is by volunteering. I have donated much of my time over the past seven years helping job seekers who have either been laid off, downsized or are just plain unhappy with what they are doing career-wise. By doing so, I inadvertently developed my career coaching skills and also created a model to help people navigate the exploration of the difficult task of redefining their career path.
I have also created various forms of cash streams. A good friend of mine, Allan Collins, of Success in HR, calls it “side hustling.” It means finding something you enjoy doing and monetizing it. Allan sold comic books for years, diversifying his income. Many people start an eBay business or an online portal selling specialty items. I started a Internet Media Business separate from my HR consulting firm that not only provides a cash flow for my retirement savings, but also prospers the sales agent and gives back to a counseling ministry for each sale made.
I launched an additional offering in conjunction with my HR firm, based on my 20-plus years of coaching job seekers: ChristianCareerCoaching.com. This has proved a success for my business beyond my expectations but, as important, has made great impact in righting people in their careers.
I believe that God wants us to be happy at work!
Work should not be awful. If it is, God is telling us to make a change!
This new normal requires continuing education, as well. I was fortunate to have received a BA in Human Resources and a Masters in Business Administration. Several years into my career, I attended several Executive Education programs at the University of Michigan. But, after those formal programs, I did little in furthering my knowledge. I did become Green belt, qualified in Six Sigma, and taught many programs through the years in the subject areas of Finance, Human Resources, Supervision, and Training and Development. But delivering training is not the same as working in that field. Except for the occasional seminar, I felt myself stagnating. So, just recently, I invested in myself and my firm and spent time becoming a certified practitioner in the Myers Briggs Type Instrument (MBTI). It was well worth the time and dollar investment, as I increased my skills and my credibility with my clients.
So, the new normal as I see it is that you cannot rely any longer on a long-term commitment by an employer. It is statistically improbable. Volunteer and enrich yourself and others. Follow James’s and Allan’s advice and create a “side hustling” cash stream. And, finally, never stop learning. Step out of your comfort zone and rekindle your relationship with learning. Enter a Master’s program, get certified on a program, get a license for use of a program, or become a practitioner of a tool that can enhance your marketability. If you do all of these, you will become more resilient to the New Career Normal.
Before publishing this, I shared this with several people, all of whom have considered at least one of these points. What are your thoughts? Is there a new normal we are missing? We would love to hear your opinion.
Radio Series Week 10- How to get your non-performers off the bus
Tune in and enjoy listening to Mark A. Griffin, Chief Consultant, inspire you as he dialogues with host Dee Kovach on, How to get your non-performers off the bus. Let Mark inspire you to be bold in your faith as you learn to navigate the complexities of faith in the workplace. Be encouraged as you learn how to develop a high performing organization through your HR practices.
“Praise HIS Name” in partnership with “In HIS Name HR LLC” announce the launch of a twelve week radio series highlighting faith in the Christian owned workplace. Tune in and enjoy listening to Mark A. Griffin, Chief Consultant, inspire you as he dialogues with host Dee Kovach, exploring twelve inspiring weeks of Christian Business topics.
Listen or download on iTunes here: Click
Guest Blog post this week
I had the privilege being a guest contributor to Sylvia Hepler’s blog:
Workplace Grief: It’s More Common Than You Realize
Read the full post on Silvia’s website: here
Or read below:
Tell us about your role at In HIS Name HR.
My company provides HR support services to organizations with fifty or more employees. Typically, the organizations we support do not need a VP or Director of HR full time, but greatly benefit from having access to HR expertise consistently, perhaps a few times a month. I use my 20-plus years in HR at both Fortune and smaller sized companies to help develop for them strong, positive-minded HR practices. I have clients throughout Central Pennsylvania and we are expanding into other parts of the U.S.
What is workplace grief and how common is it?
It is more common than most may realize. Many employees are already bearing the staggering burden of navigating the pressures of a weak global economy, political turmoil and personal financial hardships. Add to that the fact that our population is aging. Many organizations have employees whose loved ones are elderly. So, when faced with a death in the family, it is often the last straw, completely breaking the employee down emotionally.
How would you advise a grieving employee?
This is an excellent question because employers should approach this from two perspectives, and prepare by having both a preventative and reactionary standpoint.
First, take a preventive approach by not waiting for it to happen before deciding how to deal with it. If you are a manager or a leader in an organization, take the initiative now to talk with HR and develop a strategy on how to handle such a situation. Not every department manager is comfortable with or capable of assisting an employee who’s dealing with grief. Identify two or three key people in your organization who will step in to help (and whom you will subsequently arrange to have trained to cope with the various situations and cultures in order to be prepared to react). Another alternative would be to retain the services of a chaplain to assist in these types of situations. Several of my clients use chaplain and have found this to be successful.
From the reactionary perspective, these same two or three people that you’ve chosen within your organization will have been trained and should be prepared as to how they will relate to the person suffering grief. In the Jewish culture, for example, it is common for people to visit a friend’s home when they lose a loved one and just sit with them, saying nothing. Sometimes just being there with someone shows you care. It is important to know that just being there for your employees, rather than avoiding the uncomfortable situation, can prove helpful.
How would you advise supervisors and colleagues to interact with a grieving co-worker?
The best advice is to not change anything and keep the routine as normal as possible. I would suggest that the manager calls all the employees together and asks that anyone who has a relationship with the grieving employee feel free to offer condolences. Those who don’t should not feel obligated, it can look phony and superficial to the grieving employee.
How can grieving and loss affect job performance?
Oftentimes, employees may have attendance issues or slight decreases in performance after the death of a loved one. It is important to keep the communication consistent and constant with the employees. Letting them know you care about their personal situation, but also giving them continued feedback, can go a long way. Offering assistance is a great way to show you care — offer a solution but also set the bar. Use language like, “I realize it is hard getting back into the swing of things, but we need your performance for the Team’s objectives. Can I get you some help from a co-worker?
Any closing comments?
Yes. Thank you for the opportunity to share my perspective with your readers. Death is an inevitable part of living; we must always be prepared for it. The best preparation is making sure you have staff that is prepared to offer empathy in a time of loss. Let’s hope your readers will not need to employ this advice in 2012!
Mark Griffin, of In His Name HR. In His Name HR provides human resource consulting for small- and medium-sized organizations. Mark has served in the US Air Force, has extensive educational credentials, including a BA in HR, an MBA, and several Executive Education certifications from the University of Michigan. In addition to serving as VP of Human Resources for an international agricultural equipment manufacturer, Mark has also worked in a variety of HR leadership roles for Fortune companies, such as Merck, Kodak and Quaker Oats, as well as privately held and employee-owned companies, such as Woolrich and Townsends.
Find Mark at InHisNameHR.com, Twitter, LinkedIn, and Facebook.