Feb 9, 2023
Presented and hosted by Christian Business Partnership Ohio’s Christian Chamber of Commerce.
Restoring the American Promise. Together.
1:30PM EST Monday, April 3rd, 2023
It’s no secret that your organization wants to succeed. It should come as no surprise that your employees also want to succeed!
Of course, there’s often a strong, positive relationship between the two—when employees succeed, so do the organizations they serve.
A key question to answer: How can organizations most effectively find, train, motivate and encourage employees’ success?
Topics We Cover
- Marketing your organization in today’s difficult labor situation.
- What should we have in place to be attractive?
- Where do high-performing organizations find employees?
- What are the three most important steps of an effective hiring process?
This presentation will also help prepare people within your organization who may want to move into an HR role. The presentation is positive, inspiring and provides the participant the opportunity to learn concepts used within high-performing organizations.
About The Host
Christian Business Partnership exists not only to defend your rights in the economy, but to ensure a business environment friendly to businesses throughout Ohio. Their mission is to aggressively advocate for the religious liberty of Christian employers and for a fair and free marketplace that enables entrepreneurs to thrive and compete. Learn more or join here!
About the Speaker
Mark A. Griffin is the founder of In HIS Name HR LLC, a human resources outsourcing and career coaching firm created to help organizations pilot the complex issues of managing HR.
As a human resources professional with 30-plus years of experience in both public (Quaker Oats, Kodak, Merck) and private companies (Woolrich, Conestoga Wood Specialties, Valco), Mark is passionate about building high-performance workplaces by utilizing best practices while leading organizations with strong values.
Mark and his wife Gail have two adult children and attend LCBC Church. Mark has coached leaders on “Business as Mission” as far away as Eastern Europe, India, Haiti, Honduras, Nicaragua and the Dominican Republic.
Speaker, accomplished HR consultant, and author of How to Build “Kingdom-Minded” Organizations and College to Career: The Student Guide to Career and Life Navigation, Mark A. Griffin encourages leaders to build values-led organizations during these increasingly complex times.
Click Here to Register!
Mark A. Griffin | Blog, Christian Higher Ed HR, Human Resources, Kingdom Company Building
Jan 16, 2023
Whether you are a Christian For-Profit, Ministry, Church, Camp or Higher Education Institution, recruitment can be difficult. Even before Covid-19, employers had difficulties finding qualified candidates. Many organizations did not know where to look for candidates or could not find employees skilled to match available positions. Many organizations face the same situation, the problem is less a dearth of potential suitors than knowing where or how to search for an ideal match. I believe the best way to find qualified candidates is to focus first on establishing long-term relationships. Only then will your network proactively refer candidates to you because they know of and trust your organization. We believe having a great strategy in place will pay dividends in the recruitment of exempt and non-exempt staff, regardless of your organizations, product, or service.
Consider your favorite brands and businesses. Maybe they include a clothing company, a coffee shop, or perhaps a particular hotel or car. Whether you realize it or not, you’ve developed a relationship with these brands. Think back to when you first discovered that brand or business. For example, you chose a random coffee shop one day. What drew you in the door? Was it the aroma of the roasting beans? The cozy ambience, the savory scones? Or the friendly employees? What made you choose to return, again and again? What made you rave about this place to your friends, family, colleagues? Subconsciously, we develop relationships with the things we care about, just like we do with the people we care about. Relationships are the key to the success of any organization.
Now more than ever organizations must break out of mediocrity. Organizations have an obligation to their people to strive for excellence, to be world class, and to be high performing. Far too many organizations, ministries, churches, and nonprofits fall victim to a defeatist attitude, thinking no one wants to work anymore, we can never find candidates, Covid-19 has ruined our chances of growing, often giving up before they’ve hardly begun.
IN HIS NAME HR believes an organization should strive to become—and maintain—excellent; and will remain intact no matter the storm. People can become discouraged, even disillusioned, by the slow deterioration of service or quality they witness within organizations. Leaders must become focused to allow organizations to grow versus failing. We should do everything with excellence, or not do it at all.
If you, as an employer, have drifted from your organizations vision, try recalling what initially ignited your excitement and passion for that organization. How did you feel when you gained your first big client or made your first big sale? Elated, no doubt! Inspired! How did you feel when you got the keys to your first office and saw your nameplate on the door?
If you’ve lost your pizazz at your current organization, can you recall when things went awry, or your enthusiasm began to fade? How can you gain that excitement again? Simply put, if you as a leader, are not excited about your organization, chances are employees won’t be either. To attract excellent employees who will experience that same initial enthusiasm, you might have to do a bit of housecleaning first. Let’s look at what that might entail:
- First, create an awesome workplace. Create the kind of work environment where you would want your loved ones to work. The best way to attract people is to first make the people who currently work for you and agree your organization is a best place to work! Create a process and check in regularly with your employees to make sure they are satisfied with their working environment. When employees feel encouraged, noticed, and heard, they’re much more likely to be productive and perform well. Take time to listen to them. Find out what motivates them and makes them tick. Go out of your way to make each employee feel recognized. Learn their favorite coffee flavor, their pet’s name, or their favorite hobbies. If they’re due a raise or a proper bonus, give them one. Make sure that if an employee were to run into a future employee on the street who asks about their work environment, they’d have nothing but stellar things to say about you and your company.
- Next, develop a clear employer brand. Organizations should be marketed to candidates. Given that the competition for quality candidates is fierce, you want your organization to look its best and stand out. Create a recruitment benefits fact sheet that affirms to your potential employees why they would want to work for you. List the benefits, but also include employee testimony. See an example of a recruitment benefits fact sheet here. Create only job posts that reflect the culture of your organization—that’s critical. Build excitement. (Creativity and humor go a long way.) Do you have a cool coffee bar in the break room, annual employee barbecues, team building events, or an onsite gym? Perhaps you’ve got a great city view, offer flexible working hours, or host an annual super fun holiday party. Asking employees why they love working for you also reminds themof the reasons and renews their enthusiasm. You can see why taking the time to take this step is a real win–win.
- Lastly, create your network. Most organizations, because of turnover among or an absence of HR professionals, do not have a formalized network through which they can broadcast vacancies. And that’s a problem. Organizations should consistently mine for talent, and the surrounding community should be aware of the organization and have a general idea of what they do and what their hiring patterns and processes are. At any given time, you should ideally have a pool of candidates to choose from. No one wants to find themselves scrambling at the last minute, searching frantically for employees the way folks did during the 2021 COVID-19 employment crisis Having a reserve of candidates to call on, and a robust network, ensures you hire only the top, sought-after candidates.
In high-performing organizations, the community knows who you are and what it is you do. If they don’t know, you have a community relations problem. To succeed, organizations must spend time marketing themselves as a great place to work. Doing so is also an effective form of marketing to potential customers. People want to buy products and services from organizations that treat their employees well. The problem is that many organizations do not create such a network list. Ask yourself: “Does every one of my friends and family know what I do?” If those closest to you are not aware of your company or could not easily tell someone else what you do or what you represent, your networking may need serious work. Network today, and it will pay dividends in years to come.
Due to developing relationships takes years, it’s imperative to start as quickly as possible. To begin, have your person that is responsible for HR set up appointments and start meeting and networking with organizations in your area, such as these listed below, to improve awareness of the opportunities you offer.
Colleges – Many have student work and career centers. Consider creating internships, which are the perfect opportunity to showcase your company and assess potential employees with little risk to you.
High Schools – Get to know the guidance counselors, as many can be very helpful. If certain schools offer career days, consider setting up a booth and speaking with students. Make sure you bring adequate marketing material to pass out.
Vocational and Trade Schools – Forging relationships with these will provide you the technical employees you need.
Refugee and Immigrant Placement Organizations – This is a wonderful opportunity to help people start a new life. Just because someone is a refugee or immigrant doesn’t mean they don’t possess desirable skills and expertise.
Other Local Nonprofits and Organizations – Seek out ones that match your organizational values. Check LinkedIn and other social media platforms and/or make a list of friends you know who are involved in or have started a nonprofit organization.
Agencies on Aging – Many organizations help our seniors find meaningful work.
Churches – This is a logical place to connect with people. Start with five churches in your area and grow this network over time. Some churches host career or networking events; consider setting up a booth there. Many churches also offer mothers groups, like MOPS (Mothers of Pre-schoolers). As stay-at-home moms transition back to the workplace, they will be looking for an ideal environment. Consider speaking at one of these groups free of charge to put your name out there.
Radio Stations – Many (Like WJTL) have job posting programs to help the community.
Local Veterans Groups – A great way to connect with men and women who have served our country. Many will have extensive training and education. Nationally, the Children of Fallen Patriots Foundation has an extensive list of resources that organizations could support and develop relationships with.
As you tap into all your networking communities, create a checklist with the contact information of each organization’s contact person and be consistent in sharing vacancies/opportunities when they come available. You can easily create an e-mail blast to let people know when vacancies are posted. Also, in the checklist, include all the regular places you post the ads or send the vacancy info.
At the end of the day, you want your workplace to be excellent and a great place to work for all employees. By ensuring you are creating an ideal work environment, and make your branding known to your community, you’ve already taken the first important steps. Networking may take some initial effort, but in the end, it will be more than worth it. Relationships are priceless. Start creating them today!
If the pandemic, has you stressed out, let our 10 years of serving clients nationwide benefit you. We are the leaders in human resource consulting and outsourcing services from a Christian perspective. Let our experts assist you in in developing a plan for you to help in these hard times and save yourself unnecessary pain and stress!
If you are a smaller organization and need tools for HR success, checkout our HR Mastery Toolkit.
In His Name HR helps organizations build high-performance human resource programs. E-mail us here.
Mark A. Griffin is president and founder of In His Name HR LLC. Connect with him on LinkedIn and Twitter
Mark A. Griffin | Blog, Christian Higher Ed HR, Human Resources, Job Shepherd Employer
Feb 8, 2018
Position Closed
We are excited to be retained by this wonderful organization, Veritas Press to assist in recruiting a Executive Assistant to the President for their Lancaster Pennsylvania corporate office.
Veritas Press is a Christian organization dedicated to providing the best classical Christian education materials and services anywhere.
Learn about the great benefits of working for Veritas here!
The Executive Assistant to the President will assist the President and Executive VP along with executive team as needed.
Some Responsibilities Include:
Personal Assistant:
- Serve as a personal assistant to the president and executive vice president to conserve their time and promote the corporate image by representing them internally and externally; providing liaison between the president, key executives, and employees.
- Represent the president by welcoming visitors, reviewing correspondence; arranging company dinners and other corporate functions; answering questions and meeting requests directed to the president.
- Help key executives make consistent decisions by advising them of historical precedents; serving as liaison between them and the president.
- Arrange corporate and personal travel and meetings by developing itineraries and agendas; scheduling transportation; arranging lodging and meeting accommodations.
Administrative:
- Scan and Forward any invoices received via mail and all packing slips to the Financial Assistant.
- Scan and deposit all checks received.
- Assist in sending emails to large groups utilizing current software.
Reception:
- Receive all guests to Veritas Press.
- Maintain Visitor Log as directed.
Office Maintenance and Supplies:
- Order supplies as needed.
- Maintain organization of curriculum library.
- Maintain break room and supply room tidiness.
- Facilitate office cleaning with 3rd party vendor.
- Opens, sorts and delivers all corporate mail.
Projects:
- Utilizes project management software as directed.
- Assists with data entry within project management software.
- Coordinates and helps facilitate projects within project management software as directed by project lead.
Human Resources:
- Assists new employee onboarding as directed.
- Compiles new employee paperwork packet.
- Maintains employee files.
- Assists Director of Operations with administration of benefits.
Some Requirements Include:
- A bachelor’s degree is preferred, but not required.
- Conversant with and supportive of the reformed faith and classical Christian education according to the VPSA Statement of Faith and Philosophy.
- Excellent written and oral communication skills.
- Moderate mathematical skills and the ability to apply them to practical situations
- Able to work diligently without direct supervision.
- Proficient in handling detailed work.
- Wiling to continually learn various types of software.
- Experience with typical MS Office Suite products, Gmail, general computer skills, etc.
- Work to constantly expand abilities by gaining further training in areas of weakness.
- General account/bookkeeping experience is helpful.
Veritas employees always go the extra mile to serve their client’s educational needs. Want to join a winning team? Join Veritas today.
Location Will Be:
Veritas Press
1805 Olde Homestead Lane
Lancaster, PA 17601
Click For Map
Due to the overwhelming response we anticipate we ask that you are patient during the selection and interview process. All qualified applicants will be notified.
All qualified individuals may submit a resume and cover letter which includes why you should be considered for the position and what would make you the best candidate to:
Email HR@InHISNameHR.com
Veritas Press is an Equal Opportunity Employer.
Want to get future vacancies and blog updates? Subscribe here: Click
Mark A. Griffin | Blog, Now Recruiting For
Jan 21, 2018
Faith Based Nonprofit Resource Center Conference
May 30th 2018
The Embassy Suites Newark, DE
It’s no secret that your Nonprofit wants to succeed. It also should be no surprise that your employees want to succeed! Of course, there’s often a strong, positive relationship between the two—when employees succeed, so do the Nonprofit’s they serve.
A key question, then, becomes: How can organizations most effectively find, train, motivate and encourage employees’ success?
Topics To Be Covered
- Marketing your Nonprofit in today’s difficult labor situation.
- What should we have in place to be attractive?
- Where are Nonprofit finding employees?
- What are the three most important steps of an effective hiring process?
This presentation will also help prepare people within your organization who may want to move into a HR role. The presentation is highly interactive (includes table exercises) and gives participants the opportunity to collaborate with other organizations.
Learn More Here
About the Speaker
Mark A. Griffin is the founder and chief consultant of In HIS Name HR LLC, a human resources outsourcing and career coaching firm created to help organizations pilot the complex issues of managing HR.
As a human resources professional with 20-plus years of experience in both public (Quaker Oats Company, Kodak Inc., Merck Inc.) and private companies (Woolrich, Conestoga Wood Specialties, Valco Companies Inc.), Mark is passionate about building high-performance workplaces by utilizing best practices while leading organizations with strong values.
Mark and his wife Gail have two adult children, and attends LCBC Church. Mark has coached leaders on “Business as Mission” as far away as Eastern Europe, India, Haiti, Honduras, Nicaragua and the Dominican Republic.
Speaker, accomplished HR consultant, and the author of How to Build “Kingdom-Minded” Organizations and College to Career: The Student Guide to Career and Life Navigation, Mark A. Griffin encourages leaders to build values-led organizations during these increasingly complex times.
Mark A. Griffin | Blog, Events
Sep 12, 2017
Position Closed
We are excited to be retained by this wonderful organization, Stonebridge Financial Group to assist in recruiting a Practice Manager for their Wormleysburg, Pennsylvania (Harrisburg, West Shore) corporate office.
Stonebridge Financial Group is a growing financial advisory practice. They currently are seeking a Practice Manager capable of assisting the management team with operational efficiencies to take advantage of industry trends and changes providing opportunities for exceptional growth. The Stonebridge Financial Group Team needs assistance taking advantage of unprecedented demographics trends in advisory industry and the clients they serve.
Purpose Of The Position:
The Practice Manager plays a critical role in the front and back-office functioning of the firm. With overall responsibility for day-to-day operations, the Practice Manager must be able to work effectively with other staff members, clients, vendors and advisors. The Practice Manager helps the office run smoothly and helps ensure that all client services are handled in a timely, accurate, and professional manner either directly or through delegation to and monitoring of other team members.
Responsibilities:
Responsibilities are diverse, but compliance and supervision of the team’s advisors and adherence to regulatory requirements is the central role of this position. Furthermore, incumbents shall be familiar with traditional human resources and financial roles including:
1) Payroll and benefits
2) Financial Bookkeeping
3) Vendor Relationships
4) Hiring and personnel management
5) Integration of new financial advisors or practices
Additionally, the incumbent is responsible for developing operational efficiencies through the creation of policies and procedures designed to:
1) Train new employees
2) Integrate new practices when acquisitions occur
3) Expand the practice regionally by opening up multiple offices
Some Requirements Include:
- Series 7 and 65 licenses is required.
- Incumbents must have series 10 and/or 24 license, if the employee does not have the series 10
and/or 24 license, they must obtain it within 6 months of employment. - A Bachelor’s degree with at least 5 years related experience in a financial services environment.
- Proven leadership skills to effectively direct employees while in a professional environment, ability to properly evaluate comprehension, and application of subject material.
- Position requires to be at the office daily.
- Must have a valid driver’s license.
- Will be required to travel between any future regional offices located in South Central PA.
- Knowledge of Windows, Power Point, Word, Excel, QuickBooks, and Outlook, or similar programs required.
- Complete support of and willing to adherence to Stonebridge Financial Group’s Standard of Conduct. Applicant must hold these standards as his/her own.
Required Personal Attributes:
Conscientiousness
- Takes ownership for resolving problems rather than allowing them to persist or simply pointing them out to others.
- Displays positive “Can Do” attitude.
Flexibility
- Is receptive to new information, ideas, or strategies to achieve organization’s goals.
Stonebridge Financial Group is an organization that experiences constant change. - This position must be able to react positively to these developments and help lead the way forward to include new developments in practice management targeted to both internal and external stakeholders.
Integrity/Honesty
- Avoids any action, or situation that would give the appearance of unethical, or inappropriate behavior.
- Demonstrates the courage to do the right thing in difficult situations.
- Holds self and others accountable for meeting high standards of the organization’s
integrity.
Stonebridge Financial Group employees always go the extra mile to serve their client’s financial needs. Want to join a winning team? Join the Stonebridge Financial Group today.
Location Will Be:
Stonebridge Financial Group
602 N Front Street
Wormleysburg, PA 17043
Click For Map
Due to the overwhelming response we anticipate we ask that you are patient during the selection and interview process. All qualified applicants will be notified.
All qualified individuals may submit a resume and cover letter which includes why you should be considered for the position and what would make you the best candidate to:
Email HR@InHISNameHR.com
Stonebridge Financial Group is an Equal Opportunity Employer.
Want to get future vacancies and blog updates? Subscribe here: Click
Mark A. Griffin | Now Recruiting For
Aug 29, 2017
Position Closed
Join an organization that is growing! Lesher, in business for over 66 years, is now expanding into the Harrisburg West Shore area to better serve its clients as it grows. Lesher is both a full-service Mack and Hino dealer and a full-service truck leasing company.
Lesher management, sales staff, parts and service personnel always go the extra mile to serve their client’s transportation needs. Want to join a winning team? Join Lesher today.
Purpose of Position:
The Medium Duty Sales Representative position generates truck sales by effectively presenting the dealership and the various dealership services in a professional manner to all potential customers within an assigned territory and/or assigned accounts. Fully develop the assigned territory and/or accounts to maximize sales opportunities for the dealership plus Lesher Leasing.
Essential Responsibilities:
- Contact and compile prospective customers and assigned accounts within your assigned territory. Maintain file and regularly update key customers information. Provide weekly contact reports to management, including updates and changes in key personnel of existing customer.
- Make daily customer and prospect calls. Call frequency should depend on, but not be limited to, potential of the account and the status of any pending business.
- Acquire and utilize effective customer relations and sales principles that ensure total customer satisfaction with the products and services of Lesher. Promote business opportunities in all areas: new trucks, used trucks, leasing, rentals, service, and parts sales.
- Develop and maintain competent product knowledge.
- Complete and submit to management for approval all sales quotation proposals, etc. that fall outside normal limits, prior to submission to customer.
- Address customers service issues in the field by managing customer expectations, and coordination with the parts, service, and leasing managers.
- Meet or exceed objectives for new/used-truck, and lease deliveries established by the dealership.
- Perform various business duties assigned by management.
- Adhere to all the established policies and procedures in effect at the distributorship.
- Use all reasonable methods of prospecting for new-and used-truck customers on a daily basis, either by telephone, email, or internet.
- Follow up with and provide ongoing service to existing customers.
- Demonstrate new and used trucks to customers.
- Write complete sales orders, secure deposits and process paperwork in accordance with established dealership policies.
- Deliver new trucks, explaining new-truck warranty, and service policies.
- Attend sales and training meetings which may require overnight travel.
- Prepare and turn into the General Manager outside sales call reports weekly. Add information to CRM pertaining to sales calls, what units were quoted, and units available for sale, if applicable.
- Communicate to customers that leasing is available if needed.
Required Personal Attributes:
- Alignment with Lesher Mission, Vision and Values
- Strong Interpersonal Skills – Demonstrated ability to work well, and communicate well, with others
- Goal-oriented and results-driven
- Dealing with Ambiguity – Ability to make decisions without a lot of direction
- Candidate should be team oriented, have a positive attitude, and be self-motivated
- Professional personal appearance
Some Position Requirements:
- HS Diploma or GED
- 5 Years of successful sales / leasing experience, preferably in medium-duty or heavy-duty truck sales.
- Must have mechanical aptitude.
- Valid Drivers License; but must be willing to obtain Class B driver’s license.
- Excellent written and verbal communication skills.
- Proficient with Internet and Microsoft Office products (Word, Excel, Outlook)
- Ability to read, comprehend instructions and information
- Working knowledge of the major components of “all makes” for Class 4-8 trucks.
Start building your brighter tomorrow today.
Location Will Be:
Lesher Hino
415 Railroad Ave
Camp Hill, PA 17011
Click For Map
Learn Why Customers Choose Lesher
Due to the overwhelming response we anticipate we ask that you are patient during the selection and interview process. All qualified applicants will be notified.
Cover letter should include why you should be considered for the position and what would make you the best candidate.
Click to Email: Email HR Team
Lesher is an Equal Opportunity Employer.
Want to get future vacancies and blog updates? Subscribe here: Click
Mark A. Griffin | Now Recruiting For
Aug 21, 2017
Position Closed
We are excited to be retained by this wonderful organization, Veritas Press to assist in recruiting a Director of Operations for their Lancaster Pennsylvania corporate office.
Veritas Press is a Christian organization dedicated to providing the best classical Christian education materials and services anywhere.
The Director of Operations will oversee all aspects of routine operations including AP, AR, HR, technology and special events under direction of VP of Finance and Administration with goal of maximizing revenues, planning for future growth, and containing costs at optimal levels.
Some Responsibilities Include:
- Negotiating terms and discounts with vendors of materials, curriculum and services.
- Oversee or actually purchase and maintain curriculum materials, update pricing and materials in MOM and Magento, acquire review copies, and research alternative materials, while working to minimize back orders and problem items.
- Assist VSA staff with course kit development, pricing, and structure.
- Oversee organizational health insurance policies.
- Oversee the operational systems, processes and policies in support of the company mission through management reporting, information flow and management, business processes and organizational planning for future needs.
- Play a significant role in long-term planning, including initiatives geared toward operational and fiscal planning.
- Assist Vice Presidents of Curriculum Development, Educational Services, Marketing, and International Business with special projects as appropriate.
- Manage facilities, including coordination with technology contractors, custodial services, property management, and facilities contractors.
- Continually seek to improve operational systems by reviewing other systems and researching alternatives.
- Coordinate and manage all aspects of special projects.
- Oversee website maintenance.
- Oversee management of warehouse, including shipping practices, employee scheduling, supply purchasing, receiving and stocking of materials, liquidation of overstock or damaged products, and annual inventory activities.
- Oversee the security of Veritas’s customer data including PCI compliance.
- Partner with management to ensure operational excellence;
- Develop operations system improvements by analyzing process work flow, manning and space requirements, and implementing changes when necessary;
- Foster an environment of teamwork while developing employees to achieve goals and objectives.
- Other responsibilities as determined by the Vice President of Finance and Administration.
Some Requirements Include:
- A bachelor’s degree
- Conversant with and supportive of the reformed faith and classical Christian education according to the VSA Statement of Faith and Philosophy.
- Extensive business administration experience is highly desirable.
- Experience with financial management and assisting executive staff.
- Work in the headquarters office in Lancaster, PA.
- Willing to work long hours when needed.
- Tech savvy and experience with generic office products.
- Strong ERP (Enterprise Resource Planning) experience
- Experience in implementation of software and process improvement initiatives.
- Experience in warehouse management and fulfillment including software and databases
- Experience with ecommerce
- 3+ years IT experience
Veritas employees always go the extra mile to serve their client’s educational needs. Want to join a winning team? Join Veritas today.
Location Will Be:
Veritas Press
1805 Olde Homestead Lane
Lancaster, PA 17601
Click For Map
Due to the overwhelming response we anticipate we ask that you are patient during the selection and interview process. All qualified applicants will be notified.
All qualified individuals may submit a resume and cover letter which includes why you should be considered for the position and what would make you the best candidate to:
Email HR@InHISNameHR.com
Veritas Press is an Equal Opportunity Employer.
Want to get future vacancies and blog updates? Subscribe here: Click
Mark A. Griffin | Blog, Now Recruiting For
Aug 17, 2017
Position Closed
Join an organization that is growing! Lesher, in business for over 66 years, is now expanding into the Harrisburg West Shore area to better serve its clients as it grows. Lesher is both a full-service Mack and Hino dealer and a full-service truck leasing company.
Lesher management, sales staff, parts and service personnel always go the extra mile to serve their client’s transportation needs. Want to join a winning team? Join Lesher today.
Purpose of Position:
The Service Manager position provides the leadership and operational management necessary to ensure an efficient and profitable service department. The position will operate the department efficiently, control costs, develop new customers, build customer relationships, engage employees, implement continuous improvements, and coordinate well with other Lesher service locations.
Some Essential Responsibilities:
- Align service goals and actions to achieve organizational goals and YOY improvements.
- Establish and maintain good working relationships with customers to encourage repeat and referral business.
- Hire, train, motivate, counsel, and monitor the performance of all service department staff
- “Safety First” – Ensure that work area is orderly and kept clean (“5S” – Sort, Straighten, Shine, Standardize, Sustain); and that safety concerns are addressed on a timely basis.
- Direct and schedule the activities of all department staff
- Monitor the performance of the department through daily operating reports and key performance indicators (KPIs).
- Engage staff regularly in 1:1 and group settings to provide feedback and technical support; as well as assess and implement development and growth opportunities.
- Handle all customer complaints and actions to address.
- Break down estimates for labor and parts before repair order is started so technicians are aware of time allowances.
Required Personal Attributes:
- Alignment with Lesher Mission, Vision and Values
- Strong Interpersonal Skills – Demonstrated ability to work well, and communicate well, with others
- Goal-oriented and results-driven
- Dealing with Ambiguity – Ability to make decisions without a lot of direction
Some Position Requirements:
- High school diploma or GED; 8-10 years related experience and/or training; with dealership experience preferred.
- ASE certification preferred.
- Commercial truck experience in a repair facility preferred.
Supervisory experience. - Excellent communication, supervisory, and managerial skills.
- Ability to operate the department at a profit according to dealership guidelines.
Start building your brighter tomorrow today.
Location Will Be:
Lesher Hino
415 Railroad Ave
Camp Hill, PA 17011
Click For Map
Learn Why Customers Choose Lesher
Due to the overwhelming response we anticipate we ask that you are patient during the selection and interview process. All qualified applicants will be notified.
Cover letter should include why you should be considered for the position and what would make you the best candidate.
Email HR@InHISNameHR.com
Lesher is an Equal Opportunity Employer.
Want to get future vacancies and blog updates? Subscribe here: Click
Mark A. Griffin | Now Recruiting For
