The past weeks have been unprecedented—truly historic—regarding the global human resources implications due to the novel coronavirus pandemic and the ensuing COVID-19 disease. Typically, we address our articles to leadership professionals in the workplace. However, in light of the current situation, this article is for anyone, at any level of an organization, who has found themselves thrust, without warning, into working remotely.
Many such employees have contacted us, having been told by equally unprepared leadership, “It’s not safe to come into the office. Just do what you normally do, but do it from home.”
Organizations, some of our clients among them, have abruptly shifted into panic mode. You may be reading this article having found yourself also suddenly having to work from home instead of from your customary office or workplace.
Understandably, many organizations were caught unawares, and are not equipped to handle the logistics of managing people remotely. Regardless, organizations still need to operate, to serve their customers and remain solvent.
While it has caught nearly everyone, indeed the country, off guard, it is of utmost importance that you, as an employee who draws wages from your employer, come to grips with the fact that you must remain impactful if you and the organization is to survive. When organizations succeed, they can pay their employees who, in turn, can support their families and the communities in which they live.
So, let’s review some areas that will help make you successful while working remotely. These features are proven to work, and have been used successfully by individuals who were assigned remote work, not out of crisis but more often the result of being geographically distant from coworkers.
5 Pointers to Help You Succeed as a Remote Employee
- Establish workspace boundaries – Ensure a good working environment, a dedicated space to do your work. Can you shut the door against distractions when you need to work and otherwise maintain a good work–life balance?
- Ensure your ability to concentrate – Will children, friends, or other personal obligations regularly interrupt you?
- Stay organized – Can you make a schedule and stick to it? Will you create checklists to keep you on track?
- Promote and maintain productivity – Have you been provided expectations and goals? Can you obtain help quickly if you hit an obstacle?
- Maintain your focus and fitness – Can you take short, regular breaks throughout the day to stay fresh and avoid fatigue or burnout?
What single safeguard makes telecommuting most effective? A job description!
There’s no question that it’s preferable to have done the groundwork and crafted a solid job description for yourself before telecommuting. When employees find themselves thrust into working remotely, without the necessary preparations, trouble often lies ahead.
A job description is not only important from an employee empowerment standpoint; it’s a strategic necessity. Both your and your organization’s productivity and growth can be stymied when skills and competencies are unknown or undefined variables. Be detailed and specific about the requirements placed on you, and make sure they are part of your job description.
Finally, if you are concerned about your longevity with your employer, help create a process to make it hard for them to dismiss you. As a human resources expert, I almost always find employee terminations or separations from organizations are the result of the employee being viewed as not contributing to the organization. But that’s not always the employee’s fault. Many times this is management’s fault, because they failed to furnish key guidance or measurable metrics designed to enable employees to perform successfully.
If your organization has failed in this area, make it a point to do it yourself. Develop key measurements and a daily schedule that you can share with your leadership that validates why they need you.
In our next article, we explore the above five tips further: workspace boundaries, the ability to concentrate, self-organization, productivity, and focus and fitness, in order to better help you to succeed as a remote employee. With the right approach, it can be done.
Mark Griffin is founder and chief consultant at In His Name HR LLC. He has over 25 years of HR experience.
Are you or your organization struggling to navigate these tumultuous times? Contact us by e-mail here.
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In the past several weeks the coronavirus COVID-19 has experienced exponential growth, and not only in Wuhan, China, where it is thought to have originated. Cases have been identified in at least 52 countries internationally, including 59 in the United States. And, in mid-February 2020, one Harvard professor, Marc Lipsitch, of the T.H. Chan School of Public Health, told The Wall Street Journal that he predicts that in the event of a pandemic, “40–70% of people worldwide are likely to be infected in the coming year,” admitting that not all carriers may be symptomatic.
As of 28 February, the WHO reports that more than 83,647 cases have been identified, and more than 2,858 deaths have occurred. The JAMA Network is currently reporting a 2.3% death rate based on survivability of victims.
First and foremost, we need to take steps to protect not just the safety of our employees, clients, and customers but their families as well.
COVID-19 Symptoms & Disease
According to the Centers for Disease Prevention and Control (CDC), patients with confirmed novel coronavirus infections (2019-nCoV) are reported to experience mild to severe respiratory illness, with symptoms of:
- Shortness of breath
Symptoms may appear in as few as two days or as many as 14 days after exposure, based upon the estimated incubation period of MERS viruses. However, Reuters indicates that the Chinese Provincial Government now reports that the COVID-19 incubation period could range as long as 27 days. As individuals not exhibiting symptoms can still be carrying it, precaution is certainly in order.
Prevention & Education
Promoting a clean environment and advocating for employee wellness is imperative, as prevention is key to stopping the spread. Employees need to be reminded to wash their hands—and wash them well—and to sanitize often. Provide them good guidance on healthy workplace habits.
It may sound like basic common sense, but many people are not alert to simple hygiene practices, such as covering their nose or mouth when sneezing or coughing and using a hand sanitizer afterward, to prevent the spread of germs. Help employees access the important steps necessary, such as the CDC’s guide to flu prevention. Even discouraging the practice of shaking hands can help. (It has been reported that Japan’s risk of spreading the disease is lower because of their cultural practice of bowing instead of hand-shaking.)
Data shows that people who are healthy and active have a much greater chance of survival, if infected. This is a call to people to start or continue to maintain a healthy lifestyle as it relates to nutrition and cardiovascular exercise.
Brush up on your current absenteeism policies concerning both exempt and non-exempt employees. What do your policies require you, as an employer, to do regarding time off? Go further and investigate your local, state and federal compliance regulations as well. Are you large enough to have to comply with FMLA?
Be prepared to answer questions from people who could be quarantined or prevented medically from returning to work. This is where it gets problematic. Will they be paid? Unpaid? Eligible for PTO or sick time compensation? Naturally, this depends on your organization, its policies, and the rules that govern your local, state and federal employment. Now is the time to prepare, to get ahead of these questions, instead of waiting to react when under the pressure of a potential pandemic.
Employees Returning from Highly Infected Areas
What should you do if you suspect an employee or a member of their family has traveled to where the coronavirus is prevalent? We recommend that you have the employee check in with a physician prior to returning to work and provide you with a return-to-work statement, clearing them to return to full duty. The last thing you want is someone to enter the workplace who has been exposed and could potentially spread the virus to your other employees. This will mitigate concerns expressed by other employees and help stave off any rumors or innuendo.
The sudden speed and geographic spread of this virus has caught the world off-guard. As HR professionals, these are the times when gaps in our policies and procedures become evident. The idea is to prepare as much as possible rather than reacting under pressure.
We opened this posting by reminding you to not panic, and we would like to close with that reminder. If you feel you or your leadership team is not equipped to face this current crisis, don’t wait—contact us today. We are here to support you.