Posts Tagged ‘Leadership’

How To Learn from Employee Turnover

How To Learn from Employee Turnover


Why are people leaving your organization?

My client’s eyes glazed over when I asked her this. She didn’t know why more than 13 percent of her workforce left every year – and hadn’t even thought about figuring out the reasons.

In my experience, most organizations fail to document why people leave.

If they do conduct exit interviews, they often don’t probe deeply enough. Or, they fail to effectively learn from their findings and implement change for the better.

People Join organizations they leave managers.” Bill Hybels

How to Keep People

According to The Wall Street Journal, by the time a talented worker has decided to leave, it’s probably too late to make the necessary improvements to keep them. But, finding out why people aren’t staying with your organization is critical to your future success, especially in tough economic times.

Keeping competent employees is one of the best ways to save your organization a lot of money and keep a cohesive and healthy workplace culture. The high cost of hiring and training employees warrants that you learn from what isn’t working, every time.

There are several reasons why people leave.  In previous articles we have discussed many.  One area that continues to gain attention is organizational vision or lack thereof. Make sure your vision is properly integrated within your HR programs.  Employees need to be part of it and understand where you are going.  A recent article from Barnard Marr on CNBC.com cites “No Vision” as being a leading cause of turnover.  I agree.  Most employees want a hope and a future and a great vision that is bought in by all helps create energy in the workplace.

So, appreciate the rich source of information that a good exit interview brings!

A good exit interview finds out these three (3) things:

  • What the work climate is really like?
  • Whether and how are your managers are failing.
  • What’s missing?

Do your employees get what they really need to do well? If people are leaving too frequently, it’s time to find out why.

Make sure your exit interview includes these three (3) questions:

  • When did you realize you wanted to leave?
  • Did you and your manager set goals and objectives together?
  • How often did you receive helpful feedback from your leadership?

Ending Well

First, conduct your exit interview with a spirit of grace and graciousness. Your concern and honest inquiry into the reasons your employee is leaving will yield valuable insights if you put them at ease. This is where your core values come in.

Second, remember to set up an exit interview at a time designed to give you the best information. Don’t rush in at the last minute, just before your employee’s departure, or try to get information after they’ve already moved on.

Finally, wish the employee well in their new endeavor. At some point, they may want to come back. If they feel cared for during this last important experience, they will know that the door is still open. Losing a talented employee is disappointing, but it might be redeemed if they happily return in the future.

Have you used exit interviewing before? Please take a few moments and tell our community of readers your experience.

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In His Name HR helps organizations build high performance Human Resources programs. Visit them at In HIS Name HR or e-mail them here.

Mark A. Griffin is the founder and chief consultant of In His Name HR LLC. Connect with him on LinkedIn or Twitter.

Four Top Reasons Talented People Quit Their Jobs


The economy the past several years has made jobs scarce, but talented people still quit for reasons that might surprise you. This turnover issue transcends all profit and non profit organizations.

In my 25-plus-year career in human resources, I’ve noticed that, while people will endure fewer amenities and less pay, there are three reasons skillful workers will bolt to another job:

(1) No progress

When employees sense no potential for career progress, or leaders are unaware that advancement is important, they look for better options.

(2) Feeling unappreciated

When employees receive little or no gratitude for their contributions, it’s demoralizing — they seek more rewarding work elsewhere. The biggest surprise? Many times, during exit interviews, departing employees disclose that a simple, verbal “thank you” would have made them feel sufficiently appreciated.

(3)  Sheer Boredom

Without savvy leaders or a solid idea of the big picture (Vision), employees don’t see concrete, interesting ways to contribute outside of the ordinary scope of their jobs. Things grow tedious and employees hunt for new challenges to make work feel more meaningful.

So, while you might think your employees desire high pay, a corner office, or a cushy benefits package, the truth is that the best employees are satisfied with simpler, more personal benefits.

Be thoughtful — find out what motivates your employees! This simple investment will ensure improved worker retention, enhanced overall morale, and increased organizational loyalty. And isn’t that what you really want?

Action Steps

What can you do as an employer right now to keep your best employees? This article provides some great ideas.

One more thing…what’s the Surprising New Reason People Quit?

Forbes magazine reveals a new reason spiking among employees who quit:

The Final Reason (4) –  Not enough flexibility for work-life balance

Not long ago this reason primarily concerned mothers, but now both men and women will leave pay increases and promotions behind to have a manageable work schedule that doesn’t crowd out the rest of life.

Keep in mind that, as a new generation of workers comes of age and/or starts having children, many will value fulfilling connections with family and friends above a full workload. Climbing the workplace ladder is simply not as important to young workers today as in prior generations. Many are talented and capable, but will choose a desirable work-life balance over monetary or organizational rewards.

So, if you are concerned with retaining talented employees while also saving time and money in hiring and training costs, remember these Top 4 Reasons and the new trend that makes talented people quit. It could make keeping great people you need much easier.

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In His Name HR helps organizations build high performance Human Resources programs. Visit them at In HIS Name HR or e-mail them here.

Mark A. Griffin is the founder and chief consultant of In His Name HR LLC. Connect with him on LinkedIn or Twitter.

Mistakes Organizations Make When Establishing Core Values


Today, we build on the two previous posts, on creating Mission and Vision Statements by discussing Core Values and creating your organization’s Value Statement, which completes the triad.

When organizations desire to perform at the highest level, they leverage three (3) commitments—three commitments that set the stage for overall efficiency, growth, and prosperity.

Core Values focus on how you run your organization and interact with customers and suppliers. Not everyone possesses the same core values, so it’s important for an organization to stress what theirs are to employees, vendors, and customers at the onset of hiring, doing business, or providing a service.

Take this example: Facebook started out in a dorm room and, in just ten years, grew to having 1.23 billion monthly users, about one-sixth of the entire world’s population. To celebrate that accomplishment, Mark Zuckerberg expressed how a Core Value guided them along the way:

“…We just cared more about connecting the world than anyone else. And we still do today.”

With its expressed Value of caring, Facebook is guided toward their vision and mission of accomplishing bigger and more important goals. It is yet to be seen whether Facebook will be foiled by one of the 5 very common mistakes we are about to explore here.

Mistake # 1: Being too vague

Your Core Values should be both meaningful and easy to understand. So, if caring is a core value, what does “caring” really mean? Your Value statement should flesh this out in a simple and powerful way. Zuckerberg outlined his 5 Core Values as “The Hacker Way.”

 Mistake # 2: Lack of accountability

Your Core Values must be built into your performance management process or the oversight to ensure success will be sorely absent.

Mistake # 3: Creating too many Values

By limiting this list to reflect only your highest priorities, your core Values will be focused and accountability will increase.

It’s tempting to make a long list of Values that you think are important; however, when you keep the number to about three or four key items, you make enacting them easier and more likely.

Mistake # 4Failing to share core Values with prospective employees

Potential employees should know how things work and what it’s like at your organization from the start. When someone does not subscribe to your Values, don’t hire them.

Mistake # 5Not including a core Values preface statement

Some core Values can end up seeming disingenuous or hypocritical once mistakes are made. The best way to inoculate your organization from this is to disclose that possibility up front.

Include a preface statement like this:

“Although we strive for perfection, we sometimes miss the mark. When we do, we apologize and work to improve as we move forward. The following is a list of the values we strive to maintain.”

Your vendors, customers, and employees will appreciate your honesty and be more likely to give you the benefit of the doubt, should problems arise.

Core Value Statements are crucial to the culture of your organization and shouldn’t be taken lightly. The best way to ensure that your trio of Mission, Vision, and Value Statements will succeed is to ensure they are integrated into all you do from an HR perspective.

By avoiding the common mistakes and using top-notch methods, you’ll ensure that employees can achieve your Mission and Vision by adhering to the core Values most important to your organization. A high-performing organization is one that can last and even thrive in tough economic times. It must by guided carefully using processes that ensure consistency and stability through the Values you hold most dear.

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In His Name HR helps organizations build high performance Human Resources programs. Visit them at In HIS Name HR or e-mail them here.

Mark A. Griffin is the founder and chief consultant of In His Name HR LLC. Connect with him on LinkedIn or Twitter.

Meet us at the ABHE Annual Meeting February 8-10, 2017 | The Wyndham Orlando Resort! We will be speaking during the Annual Conference as well as exhibiting. Contact us directly to set up a personal meeting in advance of the annual meeting. Looking forward to creating new friends and fostering deeper relationships with contacts we know.

 

Live2Lead American Music Theatre Lancaster PA


In HIS Name HR is proud to sponsor Live2Lead, a half-day leadership development simulcast designed to equip you with new perspectives, practical tools and key takeaways.

Use the code ‘Human’ to receive $15 off the individual ticket price
Teams of 10 or more enjoy a discount without the need for a special code.

Friday October 7th, 2016  || Live Simulcast from 8:00am — 12:30pm Tickets available at American Music Theatre: Tickets Here

Live2Lead is a half-day simulcast, leader development experience designed to equip you with new perspectives, practical tools and key takeaways. Learn from these world-class leadership experts, be prepared to implement a new action plan, and start leading when you get back to the office with renewed passion and commitment.

This year’s speakers include:

JOHN C. MAXWELL
Leadership expert, bestselling author, and coach

SIMON SINEK
Optimist and author, leadership authority

LIZ WISEMAN
Researcher, executive advisor, speaker, and President of the Wiseman Group

DAN CATHY
Chairman, President, and CEO of Chick-fil-A

Lunch will be sponsored by Chick-fil-A!

YOU DON’T WANT TO MISS THIS!  Register now, seats are limited.

WHEN Friday, October 7, 2016 from 8:00 AM to 1:00 PM (EDT)

Why Good Employees Leave Your Organization


Christian Leadership Alliance Guest Post 

This statement from Bill Hybels has resonated with me for years, but never more so than this past weekend.

“People join organizations. They leave managers. “

My conversation with a young professional twenty-something started simply enough.

“How’s the new job going?”

My eyes widened as I listened to this passionate young lady talk for more than half an hour about how she and many of her colleagues want so much to impact the organization they work for, but how management there is weak and how the leadership completely lacks direction. People are not held accountable, she explained. There is no collective vision as a team and new folks are not brought onboard with any sense of excitement or motivation.

Read The Entire Post Here 

Mark Griffin is founder and Chief Consultant at In His Name HR LLC. He has over 20 years of HR experience. Learn more about his recently published book to help college students embark on a path to success, College to Career: The Student Guide to Career and Life Navigation, and follow Mark on Facebook, Twitter, and LinkedIn.

 

Lead Employees to Excellence


Christian Leadership Alliance Guest Post 

Yes, it’s possible for you to lead employees to excellence at work, home and in their communities.

For we are God’s workmanship, created in Christ Jesus to do good works, which God prepared in advance for us to do. ~Ephesians 2:10

A valuable part of leading sustainable for-profit organizations is introducing your employees to community relations. Part of leading people is developing them to be the best they can be, not only in the workplace but within their families and communities as well.

Look at your people from a whole person perspective—they’re far more than just “workers.” Provide your people the opportunity to do good works, to achieve greatness in their lives, and they will do great things for you. Developing your people’s skills, both in and outside the company, can positively impact the communities in which they live and you do business.

Read The Entire Post Here 

 

Mark Griffin is founder and Chief Consultant at In His Name HR LLC. He has over 20 years of HR experience. ou can learn more about his recently published book for College Students, College to Career: The Student Guide to Career and Life Navigation HERE.  Follow Mark on FacebookTwitter and LinkedIn.

 

The Harvest Is Plentiful but the Workers Are Few


Christian Leadership Alliance Guest Post 

Matthew 9:37–38

Then he said to his disciples, “The harvest is plentiful but the workers are few.   Ask the Lord of the harvest, therefore, to send out workers into his harvest field.

This was so very true when it was written and still so very true today. The workers available to bring the good word to the world of Christ’s saving blood are few. This piece of Scripture is the foundation of what it is that we do here at In HIS Name HR.

Read The Entire Post Here 

 

Mark Griffin is founder and Chief Consultant at In His Name HR LLC. He has over 20 years of HR experience. You can check out his published book HERE. Follow Mark on FacebookTwitter and LinkedIn.

 

Encouragement At Work Series, The Danger of the Weakest Link


Proverbs 21:25

25The craving of a sluggard will be the death of him, because his hands refuse to work.

One of the most difficult aspects of being a Christian leader is disciplining those who are not pulling their weight. Many weak leaders will ignore the behavior or even have one of their other direct reports try to intervene.

Employee performance issues are an inevitable part of the workplace.

Do you know a leader who will do almost anything possible to avoid having to face the disciplining of the rogue employee?

Read our entire post on CLA:  Here

Mark Griffin is founder and Chief Consultant at In His Name HR LLC. Mark writes extensively on career and human resources related topics.  Mark shares these experiences through The Christian Leadership Alliance blog community.  Mark  has over 20 years of HR experience.  Want to bring Bible based practical HR programs to your workplace?  Contact Mark today to see how his firm may help you:   Contact 

The Outrigger Experience for Marketplace and Ministry Leaders Greenville, SC January 23-24, 2015


Why the name Outrigger?

OUTRIGGER  [out-rig-er]   / ˈaʊtˌrɪɡə /   (noun):  a float or secondary hull fixed parallel to a canoe or other boat to stabilize it

If you are hoping for different results for your organization, but are stuck doing the same things over and over again…Outrigger is for you.

If your organization is looking for answers, you will find them at Outrigger.

Our presenters are exceptional.   The fellowship and iron-sharpening-iron that you will experience during our round table discussions will strengthen you and your organization.

What will You Learn?

We cover the following in our roundtable/focused discussions:
-Relevant business topics for Marketplace Leadership
-Casting Your Organization’s Vision
-Idea Generation and Execution
-Cultivating Gift Donors
-Media Relations (Earned Media)
-Out of the Box Promotions
-Strategic Planning for Your Future
-Reaching the Next Generation
-Donor Development vs. Serving Your Ministry Partners
-Board of Directors vs. Bored Directors
-Auditing Your Ministry
-Creative Ideas for Raising Money
-What is Your Ministry’s Brand (Customer Experience)?
-Telling Your Story
-and much, much more!

Outrigger Experience: Conference Leaders 

Greenville, SC
Location TBD
January 23-24, 2015

Contact us here to signup for updates and more information.

Contact Us In HIS Name HR LLC

Your Work Counts Even When You Hate It


Ecclesiastes 9:10

Whatever your hand finds to do, do it with all your might, for in the realm of the dead, where you are going, there is neither working nor planning nor knowledge nor wisdom.

We have all had assignments that were, well, quite frankly, awful! I remember early on in my career finding myself on special assignment to a plant location that I had been led to believe was a prestigious assignment. Instead, it was wrought with labor strife and involved dealing with some incredibly difficult employee relations issues.

Soon after landing there, I realized just how bad it was. Well, I could have just as easily done my time, made myself look busy and navigated through the assignment for a few months and moved on, letting everyone know that, yes, it is bad, and it is not correctable. But I took a different stance. I looked at it like Joel Osteen would: “I am a victor; I am a conqueror; I can and will do all things through Christ.” I went in head on with passion and determination to fix many of the issues. Yes, in the beginning, I hated the assignment; there’s no denying that. But I worked countless hours counseling both leaders and union members, and, at the end, we came to common ground and both sides thanked me.

I can and will do all things through Christ

So, Christian business leaders, have you got the guts to go head on with determination, taking on the hard issues at hand for your companies? If you do, and you lead with conviction and passion, you will be blessed in the building of a “Kingdom Minded” Organization.

Help our community of readers

How do you navigate though the areas of your work that you hate? How have you helped others that have been stuck? Let us know. We love to learn from others.